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Activating eSIM & Delete

  • November 30, 2023
  • 6 Antworten
  • 101 Aufrufe
J
Besucher:in

Hello,

My mobile phone is changed and I order new eSIM. 

There was some error while activating and I deleted esim in my phone. 

I got a message that it has been activated. Now I’m not able to add the same eSIM again.

Also not able to order a new eSIM again there is error says as below.

For technical reasons, your data cannot currently be fully loaded. Please try again later.

 

6 Antworten

Vilureef
Legende
  • Vilureef
  • November 30, 2023

Hello @Joshkunnn,

What is your tariff called?

Best regards

-
J
Besucher:in
  • Joshkunnn
  • Autor
  • Besucher:in
  • November 30, 2023

O2 Free M Online, 

 
Vilureef
Legende
  • Vilureef
  • November 30, 2023

Hello @Joshkunnn,

Then your only option is to go to a O₂ shop.

Best regards

-
o2_Steffen
J
Besucher:in
  • Joshkunnn
  • Autor
  • Besucher:in
  • November 30, 2023

Well I now order a new esim online.

Waiting for activation. Its no response or anything while doing sim card activation.

Vilureef
Legende
  • Vilureef
  • December 1, 2023

Hello @Joshkunnn,

Wait and restart the smartphone.

Best regards

-
o2_Steffen
o2_Steffen
  • o2_SteffenTeam
  • Team
  • December 7, 2023

Hello and welcome to the community @Joshkunnn.

Were you able to activate the newly ordered eSIM and complete the activation after the restart, or do you still need further assistance from our side?

Kind regards

Steffen

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