Skip to main content
Warum O2
Warenkorb
 Service

I accidentally pressed “Cancel now” instead of “when plan ends” on o2 for the 9.99 tarif for 4gb data on Mein o2 a few minutes after I bought it. I did not use any of the data and was wondering if anyone could activate the plan for me. After that I got charged .99 cents for 30mb and I was extremely confused until I realised it wasn’t active and I got automatically charged. Please help!!!

I was also charged for the plan, please help.

I cancelled my plan by mistake too, please help!

Hi @SaschaStorm, 

welcome to our English Community. 

This can happen. Is it concerning a prepaid-plan?

Can you tell me which plan you like to get activated and at what date you cancelled it?

 

Loving greetings,

Tobias

Hi @SaschaStorm, 

sorry, I did not see this thread before. 

Please do not write different messages for the same topic. 

I will have a look now. I just activated the pack “o2 my Prepaid Data Pack L” and gave you a credit of 9,99 €. 

I hope you agree to this solution. 

 

Loving greetings,

Tobias

Hi @SaschaStorm, 

sorry, I did not see this thread before. 

Please do not write different messages for the same topic. 

I will have a look now. I just activated the pack “o2 my Prepaid Data Pack L” and gave you a credit of 9,99 €. 

I hope you agree to this solution. 

 

Loving greetings,

Tobias

I did not get the credit sadly. :(

I did not get the credit sadly. :(

 

The package is now active or not?

 

Hi @SaschaStorm, 

of course not, as it was charged immediately with the pack “o2 my Prepaid Data Pack L”. 

Thanks to tearsbeforecrying for the support. 

 

Loving greetings,

Tobias

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica