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Accidentally cancelled my 02 prepaid MAX data

  • March 25, 2024
  • 3 Antworten
  • 38 Aufrufe
J
Besucher:in

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?

 

 

 

 

 

EDIT: verschoben von Mobilfunk:Vertrag&Tarife in English Mobile;     o2_Maria, 25.03.2024;   08:59 Uhr

Lösung von o2_Maria

Hello @Jing Deng ,

Welcome to the community.

As poales advised, have you already contacted your colleagues on the prepaid hotline?
Have you already been able to clarify your concerns there?

Best regards,
Maria

    3 Antworten

    J
    Besucher:in
    • Jing Deng
    • Autor
    • Besucher:in
    • March 25, 2024

    Can my accidentally cancelled MAX data plan be reactive, please? It still has more than a week to end, many thanks.

    poales
    Legende
    • poalesLegende
    • Legende
    • March 25, 2024

    try it there

     

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    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • Lösung
    • March 28, 2024

    Hello @Jing Deng ,

    Welcome to the community.

    As poales advised, have you already contacted your colleagues on the prepaid hotline?
    Have you already been able to clarify your concerns there?

    Best regards,
    Maria

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