Hi there,
I left Germany on January and I can not re-enter there due to this damn covid 19 as you know.
Thus I have no choice but terminate my contract.
I have sent the notice of termination for my contract and I tried to call you many times as you said on your website.
However, I couldn’t reach you so I am writing for your help.
please give me another option to confirm my termination and I hope you well in this hard time.
Best regards,
Justin.
Hi
welcome to our English community. I understand that the Covid-19-pandemic is not an easy time for many.
Therefore, I am happy to help you with the termination of your contract. Did you deregistrate yourself in Germany? In this case please fill out the following termination form: Cancellation because of moving abroad
You find additional information also here: Instructions for cancellation because of moving abroad
If you just like to cancel your contract to the end of your contract duration, please use this form: Normal cancellation
Please choose which procedure is the most convenient for you.
Please fill out one of these forms and send them to the following address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
or by fax to +49 1805 571 766
I hope I could help you with this information.
Stay healthy.
Loving greetings,
Tobias
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