Hello @vazilli, welcome at our community.

I'm very sorry that your order didn't arrive. Unfortunately I also can't explain why the system changes the house number because the correct one is stored in our data system. I can only ask you to delete the cookies and cache once and place the order again. If it doesn't work, can you possibly buy the smartphone in a shop?

Kind regards Ines.

Hello,
 

Thank you so much for your comment. I will try to forward the delivery to the my DHL packstation. If I could not do, I will buy it in a shop.

Best regards
 

Hello @vazilli ,

please keep us informed about how things are going with the delivery and let us know if there is anything else that we can help you with.

Kind regards, Sven

Hello,

Unfortunately this order has returned as same issue too. I couldn’t forward the delivery to the DHL Packstation. If I have a time, I will buy it in shop.

But this is so strange, O2 should check the order system, can add option which is “Use current address, invoice address etc.” Just for feedback to improve online shopping.

Thanks for your support.

Hello @vazilli,

that is really unusual. But thank you for your feedback. Have you already been to the store and received the phone?

Kind regards 

Lea

Hello Lea,

its done  thanks

Hey @vazilli,

that's great. How is your new phone? Are you happy with it?