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About order new iphone 15 pro

  • 23 February 2024
  • 7 Antworten
  • 49 Aufrufe
V
Rang

Dear O2,

I ordered new Iphone on 17.02.2924 and typed my address correctly. But the system had changed my address automatically different apartment number! One order has already returned back about this issue. I ordered new one yesterday(22.02.2024) and typed address again correctly and then checked the delivery address, again wrong delivery address. %100 this order will be returned back again too.

O2 has already have my address(invoice address as well) why is changing for each order? I called hotline but they could not changed anything and said that this order will be canceled after the phone returned back. Could someone please help? thanks
Edit o2_Bianca: Moved from o2 My Handy&Bestellung to English o2 Community mobile

7 Antworten

o2_Ines

Hello @vazilli, welcome at our community.

I'm very sorry that your order didn't arrive. Unfortunately I also can't explain why the system changes the house number because the correct one is stored in our data system. I can only ask you to delete the cookies and cache once and place the order again. If it doesn't work, can you possibly buy the smartphone in a shop?

Kind regards Ines.

V
Rang

Hello,
 

Thank you so much for your comment. I will try to forward the delivery to the my DHL packstation. If I could not do, I will buy it in a shop.

 

Best regards
 

o2_Sven

Hello @vazilli ,

please keep us informed about how things are going with the delivery and let us know if there is anything else that we can help you with.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
V
Rang

Hello,

Unfortunately this order has returned as same issue too. I couldn’t forward the delivery to the DHL Packstation. If I have a time, I will buy it in shop.

 

But this is so strange, O2 should check the order system, can add option which is “Use current address, invoice address etc.” Just for feedback to improve online shopping.

Thanks for your support.

o2_Lea

Hello @vazilli,

that is really unusual. But thank you for your feedback. Have you already been to the store and received the phone?😊

Kind regards 

Lea

V
Rang

Hello Lea,

its done 🙂 thanks

o2_Lea

Hey @vazilli,

that's great.😊 How is your new phone? Are you happy with it?

 

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