Please use DeepL as Translater, or write in english. Thanks 

I have been in the o2 network for over 3 years. Too often I have to buy internet packages, so I came to the conclusion to take a subscription. Please help me how can I do it from my o2 account but be sure to keep my current number. If there is anyone who can help me with this I will be grateful

Hello @Elixir ,

I assume you are currently using a prepaid card from us. If you were to enter into a contract with us now, you can take your number from the prepaid card with you to the contract, that is possible.

Kind regards, Sven

Yes exactly. How can I do this ?

Hello @Elixir ,

you should have the option to bring your number over directly when you order your new contract. Or alternatively you can also start the process once you have your new contract online through the “mein o2” of the new contract.

Kind regards, Sven

unfortunatelly it is not available. I have already tried to order a subscription but there is no option to leave the number

Hello @Elixir 

Where exactly are you trying to create the order? Did you try to select a subscription through the Website?

On the checkout page (where you have to enter your contact and address details), you have the possibility to set a check and enter the phone number you want to take with you.

 

Please do let me know, if you still have any issues

sincerely,
Dominik​​​​​​​

Hi @Elixir 

Did you manage to setup a tarif with your existing phone number or do you still need additional assistance?

Please do give me feedback here 

sincerely,
Dominik

Hi Dominik .Thank you. You explained everything very clearly

I’m happy everything worked out well for you @Elixir 

If you have any additional questions, you know where you can find us 

sincerely,
Dominik