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9.99 priceplan not renewing with 13 euro credit


I have 13+ euro credit but the 9.99 option is not self renewing. It asks for 20 euro credit. Why?

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Lösung von o2_Micha 27 March 2023, 15:47

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Benutzerebene 7

Hy @Dydycom thanks for your request regarding booking the option o2 my prepaid l. 
The price of 9,99€ was for the first 4 weeks. After that time, this offer is charged with reguarly 19,99€. 

 

 

 

That should be the reason why you received the answer, that there is not enough money on the account. 
kindly regards
Michael

Thank you for the info. 

Benutzerebene 7

@Dydycom you´re welcome. If there is anything we can do for you feel free and write us. 😍

best regards
Michael

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