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70 Euro monthly bill...

FranHB
Rang

I want an up grade from 29 Euro plan to an “Unlimited data plan” of 39, i'm paying both now, is too much, please help

 

Edit by o2_Katja: Verschoben Richtung Englisch Community

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Lösung von o2_Ines 23 February 2021, 12:47

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3 Antworten

o2_Ines

Hello @FranHB, welcome at our community.

How do you know, that you pay for both? :relaxed:  What does your invoice say?

Kind regards, Ines.

FranHB
Rang

Thanks Ines for your reply.

I dont have internet at home, so I need an unlimited plan on my smartphone.

On jannuary I saw on the app “unlimited internet fro 39 Euro” so I took it.  But now I have two plans on my smart phone, I think that one is enought but unlimited.  Is tha possible?

Thanks for your help, see files attached,

Fran

 

 

 

o2_Ines

Hello @FranHB, please don´t post any personal data from you. I had to delete your pics.

I had a look at it. You booked an option for more data that costs 39,99 EUR that month. I am sorry, that we can´t refund it to you.

As you booked it, we send you an EMail, then you had 14 days to withdraw it.

Kind regards, Ines

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