@Nitesh Kumar

please use

O2 Prepaid-Chat

Du hast Fragen zu deinem O2 Prepaid-Tarif oder deinem Guthaben? Unser Chat-Team hilft dir bei all deinen Anliegen zu deiner O2 Prepaid-Karte.

Wir sind werktags von Mo. - Fr. 8 - 20 Uhr und Sa. 10 - 18 Uhr für dich da.

Please share link for O2 prepaid chat

sorry

https://www.o2online.de/chat-ui/chat.html?cg=bk&sn=CS_C_DL_LOOP

Hey @Nitesh Kumar,

Were you able to find help at customer care or should we look at your case again? 

Greetings,
Flo

Yes, I got help from customer care on chat. Thankyou so much. They have reactivated the plan. But now my number shows "private number" when I call to anybody. I tried to change it from called us setting but still is not getting updated. Please advise 

Dear @Nitesh Kumar ,

I was happy to check this for you, and according to my advertisement, your phone number is not suppressed.

Please check whether a call number suppression has been set in the settings of your mobile phone.

Kind regards,

Andrea