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We have been trying to cancel our DSL conection for months. Sinse we dont speak german we go to the o2 shop everytime we go there we are filled with lies and nothing get done. The not canceled contract is one of our problem bur now we got another one. Last month we were wrongly billed so we went to the o2 shop the issue was reslowed we got the money back but this month we are getting billed for the last month again. So I dont even know what are we supposed to do. We will go to the o2 shop again but how long can things like these last its been several months of lies and more lies. This is the last chance for o2 or we will just have to sue because this is ridicilous.

 

Edit o2_Sven 16.11./08:13: Moved thread from o2 my Home to English o2 Community: Broadband & Landline

Hello @Daina23,

welcome to our o2 Community 🙂

I am sorry to read that you have problems cancelling your contract. Have you sent the cancellation by letter or did you just ask the shop to cancel the contract? Have you received any confirmation?

Can you please also explain the problem you are having with the bill please? Have you contacted our English hotline concerning this problem already?

Best regards

Giulia

Yes we were canceling thru the shop.  They sent the letter in our name. But it is not getting cancelled because we are trying to cancel because the Internet was not working for 3 months. The problem with the bill is that we are getting charged for a bill that has been refunded. I will try to contact the hotline today but its a bit complicated since I am at work

Hello @Daina23,

I have contacted our cancellations department, an extraordinary termination before the end of the contract was rejected because we were not given the opportunity to fix the technical problems. Please contact our technical support again, if possible with someone who speaks German. As long as the cause of the failure is not known, the contract will continue to run until the end of the contract after 24 months. This was also mentioned in our letter of September 26th.

Unfortunately I have no better news for you. Please let us know if you have any further questions.

Best regards

Giulia

 

We had a technician come to our house so I think you should have the reason why its not working.

Hello @Daina23,

according to our information, the connection was repaired and we have asked you to contact our technical department in order to solve the problem.

Can you please let us know what the technican has told you? Maybe it was a missunderstanding.

I am sure that we will find a solution for you.

Best regards

Giulia

The technician told us that the issue was  not in our house but in the connections outside and that they are not sure when it could be fixed

Hello @Daina23,

our technical support still has questions about this, apparently it was not possible to clarify with you in August whether the connection is working again. Therefore, please contact our customer service for technical support by phone. You can also call our English hotline for this.

Best regards

Giulia

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