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I’ve been using O2’s wifi and landline services for 3 months and they have been the worse providers I’ve had yet. The wifi won’t keep a stable connection at all with miserable speeds, I’ve reset my router about two dozen times within the last month and it is only a quick fix for about 20 minutes before it returns back to its miserable state. We got a decent contract with a landline as well which we barely use, one of the few times I needed to use it there was no service and the phone was unavailable for the time being. Is there anyway to cancel my contact due to lack of speed which we were promised or a way to fix it so we receive the a services we paid for?

 

edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

Moin Moin,

at first wifi is no service of O2 it is just a function of the homebox.

What you could do is to name the 2GHz & 5GHz different.

Could sometimes help. If not…

Buy a fritzbox 75x0 much better WLAN best price 7530 about 100€ if you need very fast WLAN 7590.

Or for small money a used 7520 but buy below 70€ WLAN is equal to 7530.

If you will leave Germany you will get a good price on ebay for a used one.

The homebox you will send back to O2 https://www.o2online.de/service/retoure/ and you will save the rent every month if you pay!

If landline is broken 

 

Bei Dir liegt eine Störung vor, die hier nicht gelöst werden kann. Tel:08005251378 Kostenfrei. Rufe die Störungshotline bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden. 

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