Hello, 

i applied for Homebox, but got sent a Homespot. So I made the mistake of cancelling within 14 days by phone. This was never done even though the person sent me a QR code to send the equipment back. Which I did. Still have found no solution, have no internet after one month, but charged for the usage. I want a FRITZ!box but no one seems to want to help me on the phone. 
can anyone please advise me on what to do?

i am paying for internet which I do not have.

thanks 

Buy a FRITZ!Box 7510/20/30/90 from Ebay.

The 7520 you will get from eBay for about 60€.

If you rent from O2 the one time fee is 49,99€ and 9,99€ for P&P. And you pay monthly for the FRITZ!Box 

Hello another  question regarding SIM cards. My mobile contracts were running out and I noticed that they were automatically extended. I went to an o2 shop to complain and the guy told me he had cancelled it. His printer was not working so he couldn’t print it out but promised to send the confirmation to my email by post. He asked me to sign for the cancellation and I did. Today i get an email stating that ALL my SIM cards have been extended for another 2 years! And it’s a more expensive Tarif. I am terrified of calling o2 again on the phone because they are so so rude and always shout at me and try to push products on me even when I am trying to solve an issue. I am stuck with an expensive bill which I don’t think I can afford. What can I please do in this case? I have three SIM cards and a Homespot to pay for. I don’t have the Homespot and I don’t have the extra SIM card either. I just get charged for them. It makes me very upset. I find myself in a situation where I might not be able to afford the products but I am being forced to pay for them for another 2 years(!). Leaving the country in 11 months by the way. 

Edit o2_Sven 30.07.2023/10:48: Beiträge zusammengeführt

Thank you for this info will look into the FRITZ!box from eBay. But I think I have to find a way to change the contract from Homespot to FRITZ!Box ( cable) right? At the moment I do not have anything. Not even Homespot since it was sent back as requested by o2 when I cancelled it. I am dreading the call, they are usually so rude and it puts me in a really bad mood. 

I am confused.

O2 has 3 different Technologie to get Internet at home.

1. DSL = Telefon line
2. Cable = TV socked
3. Mobile = over the air

If you sign a 24 month contract, than you can’t change it for 24 Month.

So if you made a contract for internet at via Mobile, and the name of the contract has no flex in his name,

than you have to live for 24 Month with this contract.

So do you get the wrong router for the right Technologie (U get a home spot for a cable contract).

Or have you sign a mobile at home contract and U get the right router, but you order the wrong Technologie?

Hi

basically it’s like this, I called o2 to sign up for an internet contract. I asked for a normal home contract - cable ( which I now know comes with a FRITZ!Box) . They sent me a Homebox DSL and a Homespot instead. So two boxes were sent. Since I wanted the Normal internet I did a Widerruf on the phone for the Homebox and was asked to send it back using a retourenschein, which I did. The Techniker came to my house and realised that a DSL cannot work at my place so they quietly cancelled it without informing me. Now I have sent both back but they are telling me I must keep the Homespot and pay for it for 24 months but I never wanted Homespot ( and I did a Widerruf on the phone through the number listed on their website)  I want normal internet, not with a SIM card. So since this all started at the end of June, I will be paying for usage of internet this month but I have no device at home and haven’t yet been able to ‘enjoy’ any o2 services. They have the Homespot and the SIM card and the DSL box. I want a normal cable internet. I am so frustrated by all this; I spoke to a total of 11 people yesterday trying to sort this out and all they did in that time was extend my o2 mobile contracts without my consent. I am scared to call them again in case they push another product on me again without my consent. Because now instead of just sorting out the issue with the Homespot / cable I also have to send two Widerrufs for something I never signed up for. 
It is extremely exhausting.

The router is always an extra option for any contract.

It is always better to cancel with a written way… Not with phone.

You will get with a online contract a mail with the following document:

https://static2.o9.de/resource/blob/6952/ec5cb4a77e1a2abd0becb3187223399d/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf

If you get hardware with the contract you have always to 2 contracts:

1. for the „Service / Dienstleistungen“ e.g. Internet at Home .
2. for the rent hardware (FRITZ!Box, HomeBox, some HomeSpot).

If you send back the rent hardware you will only cancel the contract for the hadware.

The contract for the rent hardware will end with the service contract or if you send back the hardware. 

If you would like to widerrufen the contract than you should send a E-Mail to widerruf@cc.o2online.de.

You should write you could find in the PDF above, there is an example „Muster-Widerrufsformular“ just fill out the from and / or copy it in the Widerruf E-Mail and fill the missing parameters.

With in the 14days you are able to do so with your undesirable mobile contracts.

I did not know that unfortunately. When I called to say I wanted to ‘widerrufen’ the Homespot option I did not know that the customer service agent would only cancel the box but not the SIM card. He should have known because he could see I had two internet contracts. 
 

well now I am stuck for another 23 months. They have the SIM card as well since it was in the box with the Homespot ( never used the card). What do I do now? Can the SIM card be used with other devices? 

Regarding the sim contracts I was told I cannot cancel them because they were done I. The shop. Apparently that is not allowed so I am stuck with it for 2 years. The curious thing however, is that I do not have any of the sim cards for all these contracts that I have. o2 have everything. 

And … the reason I went to the shop in the first place is because someone online mistakenly extended my contract without my say so. The customer service agent on the phone lied and said it was done in the shop, so I went out to the shop. And the shop person somehow made me sign for it by letting me believe he was cancelling it. 
 

i really have lost all trust for o2 customer service 

1. called to do a Widerruf for a product and they did it only for the hardware ( after having signed me up for two products ( I only wanted one) 
2. They did a Widerruf for the wrong product 
3. randomly extended my mobile contracts for no reason
4. they make mistakes and it is the customer’s problem to run around trying to fix it : the thing is, if I speak to 3 customer service agents, they tell me three completely different things about the same issue. It is unsettling. 

Wait for a O2 mod. maybe the could help you.

Ok thanks so much for your response.

Hello @rudepeople,

welcome to our o2 Community

I am very sorry that there have been so many annoying incidents here. I was happy to take a look at your contracts and can give you the following information:

The Homespot contract was concluded by telephone. Here we have the option of terminating the contract extraordinarily by the next possible date. Alternatively, we can send you the home spot and SIM card again if you want to use the contract. Please let me know how you decided.

Unfortunately, the situation is different with the contract extensions that were concluded in an o2 shop. Here we have your signature, a revocation and an immediate cancellation is unfortunately not possible.

If the contracts were extended without your consent or you were not informed about the extensions, please submit a detailed written complaint. This is possible either via our contact form or by letter to Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg, Fax: 01805571766.

Best regards

Giulia

Hi Giulia,

Fortunately I spoke to someone who was very helpful. The issues were resolved to my satisfaction. regards 

Grayce 

Dear @rudepeople ,

that are great news. Thank you for your feedback.

Feel free to contact us again if you have questions or problems.

Kind regards,

Andrea