Can anyone on this community provide me a solid explanation of the legal association between O2 local shop and the Telefonica?
Here is my story:
At 06 May 2023, I went to a O2 shop, and opened one Internet contract, my Home S Flex (49.99 one-time installation), and bought a Huawei Wifi Router.
At 08 May 2023, the Router arrived and I paid the cash at the shop for 94 euros.
At 16 May 2023, I cancelled the contract because its speed was 6Mb, way below the 50Mb promised.
At 24 May 2023, the returned router arrived at Telefónica, and an email has been written to hardware-finance-de@telefonica.com asking for refund.
At 1 June 2023, Telefónica replied that I have to go the local shop for refund.
At 2 June 2023 afternoon, the local salesman refused.
At 2 June 2023 evening, I quoted the refund rules on the Telefónica website https://logistik.telefonica.de/retoure/o2/customer/help, and requested hardware-finance-de@telefonica.com to refund.
At 6 June 2023, Telefónica insisted that they were not responsible for local shop sales.
Here are my questions:
Can O2 local shop salesman be exempt from German refund regulations?
Can Telefónica really be responsible free when the contract legal entity is Telefónica Germany GmbH & Co.?
What is legal relationship between them two supports such actions?
Is it OK that I could post this story on my Youtube Channel?