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Hello, a couple of weeks ago i received a call from an 02 representative informing me of the upgrade offer from XL to XXL. It seems as if i’d actually be paying less monthly for faster internet which sounds like a steal.Unfortunately my German isn’t perfect and i didn’t have time at the moment to ask him more in depth questions, however I see online that the Home XXL offer is still there and available at my address so my questions are:

I’m currently about 9 months into my 2 year Home XL contract, will that contract be replaced and renewed free of charge or is there a fee?

I currently am renting and paying for the Homebox 3 router, will that router be replaced free of charge as well?

 

Basically the deal seems too good to be true, what’s the catch? lol

  

Hello @Vick222 , 

welcome to our community! 😊

Did you get the offer via mail?

Our offers on www.o2online.de are for new contracts.

If you would book one of these, you would have 2 contracts in the end.

An offer for a contract extention can be made at 6 months of remaining contract period and is send to you via mail usually.

When you want to upgrade your contract the fee would be written in the offer. Normally there is no fee when you want to upgrade your tariff.

The HomeBox 3 can be used together with the o2 my Home XXL so you dont need to replace the router.

If you want to we can make you an offer for a contract extension when you are at 6 months of remaining contract period. 😊

 

Best regards, 

Manuela

Hello @Vick222,

 

am I right if I think that you have clarified your request in an other customer channel? When not, please contact us here again. Thank you. 😊

 

Best regards, Marco

Hello @Vick222,

 

am I right if I think that you have clarified your request in an other customer channel? When not, please contact us here again. Thank you. 😊

 

Best regards, Marco

Yes, i decided to talk to a customer representative yesterday regarding the manner. Apparently i wouldn't be granted the offer until i had a mobile contract or some sorts? Still confusing as to why initially i received a call from a German representative with the offer in hand. Odd, but nothing to do but let it go at this point. Thank you guys for your engagement 🙏

Hello @Vick222,

 

my pleasure. Thank you for your Feedback. 😊

I wish you all the best and be healthy. 🍀

 

Best regards, Marco

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