Hi,
I use VPN at work to have access to certain tools/databases etc. Since around 29th of April, I’m unable to connect to a big portion of websites when on VPN, eg. AWS, GitHub, Okta, internal websites in the company, etc.. It used to work previously without any issues, so not sure what could have caused this.
I narrowed down the problem to my home internet connection as the issue appears when connecting to VPN on 3 separate devices when on home wifi, and VPN works fine when I use my phone as a hotspot.
I have following questions:
- Was there any change on my account/with my connection around the 29th of April that could have caused this?
- I saw on my router’s dashboard that it’s using DS Lite tunnel for IPv4.
- Could that be the cause of the issue? If yes, what are possible solutions to make it work - do I need a proper IPv4 address? Could I get an IPv4 address with O2 my Home XL Flex contract?
- As VPN worked fine previously, did I have DS Lite tunnel from the beginning or was it changed recently?
- Is there any other potential problem and how could it be solved?
Please let me know if I should provide more details. I have been trying to solve this with network engineers at my company but they think it’s something due to my internet provider. This is a serious issue for me as I cannot perform my job without access to VPN and will need to change the internet provider if I can’t find a solution.
Thank you.