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Hello,

I am using o2 for few years and have the 50 Mbps connection option for my home. For the last few months, the internet speed has dropped very low and it is only giving a download speed of 1 mbps. With this speed it is impossible to work and it does not justify the price. I have already tried all the neccesary actions like restarting and resetting. and the speed remains bad. Is there any way for o2 to improve speed? I am living in Kinderhaus-Münster (48159) . Also the high ping results in lag. Kindly respond.

 

@Krish83 what kind of router you have? (In some router you can see the line parameters)

If you have a 50 MBit VDSL connection before, I think you have technical problems with the line card at the DSLAM and you get a fall back profile.

Please make a technical ticket.

https://hilfe.o2online.de/english-o2-community-43/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

Hi @Krish83 

 

and welcome to our community. As far as I can see you got assistance in this matter. Thx to @Joe Doe for the advice.

 

Greetings

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