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Very Poor Connection - Video calls are getting interrupted

  • February 2, 2021
  • 4 Antworten
  • 59 Aufrufe
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Besucher:in

Hello

 

I just opted for new O2 landline, 2 months ago. Day by day the connection quality is getting poor. Every time my video calls are getting interrupted. Sometimes the speed is ok but most of the times I just cannot imagine how bad it is. I do have O2 my home L. But this just does not help me. Please help.

 

Regards

Susmit Roy.

Lösung von Joe Doe

@Sonali if you have with lan cable problems, please raise a technical ticket. Change the WiFi names you will do it the o2 Homebox.

 

4 Antworten

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  • blablupLegende
  • Legende
  • February 2, 2021

Please make sure that your device is connected to the DSL router via LAN cable and not via Wi-Fi. If you experience problems even when connected via LAN cable, it may be due to the video call system you are using. I can recommend Google Duo. 

o2_Lars
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Joe Doe
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  • Joe DoeLegende
  • Legende
  • February 2, 2021

@Sonali What kind of router you use? I have fear an o2 homebox. If it is an o2 Homebox try different names for the 2.4 and 5 GHz Wifi.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
S
S
Besucher:in
  • Sonali
  • Autor
  • Besucher:in
  • February 2, 2021

Thanks Joe, Blablup, I use Homebox. I will check with LAN Cable but still does not solve the issue, then it will be a router problem. If that works.

 

@Joe, how to choose different GHz, from laptop/mobile itself or do I need to change some configuration in Router?

.

Joe Doe
Legende
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  • Joe DoeLegende
  • Legende
  • Lösung
  • February 2, 2021

@Sonali if you have with lan cable problems, please raise a technical ticket. Change the WiFi names you will do it the o2 Homebox.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
S
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