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Hi,
I took over a contract of my friend.
And yet there's something wrong with my O2 account, and I haven't got the new number nor the contract itself.
Also the money is transferred and I got a letter about it.
I tried to fill in the bank account info via o2.de/meine-date/sepa, as in the letter but due to my account problem it doesn't work as well.
When i try to join my o2 app, is said die daten könnten nicht geladen werden. and o2 home box said “das netz wurde nicht erkannt.”

What could I do to fix it? and my routers doesnt works. 

Thanks in advance for your help.

Sincerely,
Hanul Jang

 

Edit o2 Matze moved to english broadband

Hello @Hanul Jang and welcome to our o2 community :-)

It may take up to 24 hours on the day that the contract ownership changes from the old to the new owner until the route and the DSL connection is usable. How does it look like now? Is the connection up and running as it should? :-)

After the ownership has changed you will be  informed via email and you will be able to change settings or your bank account online.

If you say there is a problem with your account, what exactly are you talking about? Is there an error regarding the account itself?

Regards,

Lars

I received a confirmation email from Auftrag zum Vertragsinhaberwechsel on July 22, 2020.

In this e-mail, there was a message that my contract had been successfully completed. This email contained my VoIP-PIN number and other details. And a few days later, I received an e-mail related to Haben wir Ihre korrekte E-Mail-Adresse. However, it was not possible to proceed with a message indicating a technical defect. At this time, I was in Korea, not Germany, and it wasn't until September 6th that I came home and tried to run the router, but it keeps failing. o2 I diagnosed through DSL Service Suite, but only a message stating that activation is not possible. o2 dsl internet-verbindung erforgreich message appears, but it doesn't seem to be activated. And the message das netz wurde nicht erkannt appears on the homebox.
What should I do?

Hello @Hanul Jang,

please try the following: Press the reset button on he router for at least 20 to 30 seconds and wait for it to restart. After this, please access the router and try toi enter the VoIP PIN that you recieved from us.

If you either can not enter it or the router does not connect to the internet, please contact our technical DSL departement so they can have a look into this. IF you do not speak any german I recommend to call with a friend of yours who does so since we can not promise that you will reach an english speaking agent.

You will find the phone number to reach our DSL team under step three on our page with tipps for the DSL connection.

Regards,

Lars

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