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VDSL 100 Synchronisation limit by DSLAM port to 37000

G
Rang

I am a client of o2 VDSL 100 internet about 3 years now. The last month without any reason my uplink synch is limited by the DSLAM port to 37000 (before I had over 42000) . 

I am a Telecoms Engineer and I do not  understand the reason of limit. This synch allows upload speed only by 35Mbps.

Please take care of this ...

Kind Regards

Georgios Z.

 

Edit by o2_Manuela: surname shortened. 02.02.23, 11:42 Uhr

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Lösung von o2_Matze 15 February 2023, 16:43

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12 Antworten

schluej
Rang

Moin,

router type?

Live long and prosper 🖖
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@gzazo I think you use a Fritzbox 7590 with firmware 7.50. If yes, please switch to the previous dsl driver. In the current is still a bug the sync problem in the upload. For me and other user help this.

It can been happen, that it take some days before ASSIA upgraded your upload again.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
G
Rang

I have the same hardware but another model (7583 VDSL). I have already used the old DSL version and I had 46000 instead of 42000 from the new DSL version, but in the first days of January Telekom made the maximum speed of my o2 port in the DSLAM 110000 / 37000

I don't understand this ….

 

Kind Regards

 

G
Rang

And from yesterday the downlink Synch is 100000 instead of 110000. I don’t understand why they are limiting the DSL too low ….

Is this a new strategy ?

 

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@gzazo Can you post a complete screenshot from Internet/DSL Information/DSL? Thanks

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
G
Rang

Yes, this is my DSL synchronisation 

 

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@gzazo ASSIA downgraded you because of line problems or the Fritzbox have to often powered off/on. Are DTU errors displayed in the Fritzbox?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
G
Rang

Yes, unfortunately 1500-2000 DTU errors the latest 15 minutes . That was from the beginning . I told this to the field engineer (from Telekom) who came for the first activation but he didn't care. 
 

Kind Regards 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@gzazo Did you use Power Line Adapter in your apartment? How looks your phone socket connector from inside? Can you provide picture from inside?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Matze

Hi @gzazo 

Welcome to our o2 Communuity. I see you've already got great support from Joe Doe (thanks by the way mate) 
So, gzazo, any Update from your side regarding the Performance?  Maybe you could bring us up to date on the current situation here.

Kind regards Matze 

https://g.o2.de/wcr
G
Rang

Today the Fritz got the new 7.50 update with new DSL driver but unfortunately the synchronization is limited again to 100000 downlink and 37000 uplink. This is not normal …

Kind regards

gzazo

o2_Matze

Hi @gzazo 

I agreed with Joe that Assia DLM has intervened here.

If there is no interruption in the next 14 days you will be automatically upgraded by the system and the upload should be back to 40 Mbit.

Therefore, please avoid switching off or restarting the Fritzbox, because the 14 day period starts again from the beginning after a restart. 

Kind regards Matze 

https://g.o2.de/wcr

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