@SCBooth Did you have check the maximum Speed for your address? Be careful want technology delivered the connection. Press the i button after you check the speed.

https://www.o2online.de/e-shop/internet-festnetz

Hi!
Yes, looks good:

“Detail-Information über die Verfügbarkeit

An der geprüften Adresse sind bis zu 250 MBit/s über DSL möglich.”

@SCBooth Ok. Nice. What Speed you want? 100/40 Mbit (my home L) or up to 250/40 (my home XL)? Did you want a rented router from o2 or you have your own router? I asked, because than no time is wasted, if an o2 moderator make you an offer. (Take up to 7 days)

Hi - going up to the XL from L. Have a 7530AX on the way so all set on the router. I guess I will have to call O2 then.   You’d think this was easier! Thanks for your input and help!
Should I move this request to the English community?

@SCBooth I can move later this thread to the English community. If I am you I will wait for an o2 moderator. If you can't wait try the WhatsApp channel from o2 in English.

https://www.o2online.de/kontakt/whatsapp-chat/

Thank you Joe! Trying Whatsapp now.

Hi @SCBooth 

Welcome to our o2 community.

Do you still need assistance, or did my colleagues take care of you via our whatsapp support? 

Best Regards.

Matze