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Hi,

 

I currently have O2 my Home M Flex (2020) which is 50M DSL connection, I would like to update this to the current O2 my Home M Flex that is 100M according to your webpage. I have checked that 100M is possible in my address. Is this possible from this forum, as I read somewhere that one cannot just upgrade in mein 02 by myself?

 

As another question, I nowdays use my own fritzbox, so the o2 provided homebox just sits unsused gathering dust. I think I am still paying rent for that homebox. If I return the homebox (I did find Rücksendeportal), it will only cancel the homebox rent not the whole internet contract, right? I can do this at any time without disruption to my dsl?

 

Thanks,

Viljami

I think I am still paying rent for that homebox.

You don’t have to “think” if you pay or not, you can read it in the invoice. 

If I return the homebox (I did find Rücksendeportal),

Here it is: https://www.o2online.de/service/retoure/

it will only cancel the homebox rent not the whole internet contract, right? I can do this at any time without disruption to my dsl?

Yes and yes. 

Hello @viljale ,

we can change your DSL contract to the higher bandwidth, and yes you can’t start that process through your mein o2 on your own. As we send out our offers by email, please check that you’ve got a current emailadress listed there.
Concerning your other questions I can’t really add anything as blablup already answered those.

 

Best regards, Sven

Thanks you both for the answers. My contact details are correct. I will wait for an email offer then.

Hello @viljale ,

I’ve send you the offer now, it is eligible for 8 days, so you don’t have to accept it immediately if you want to take some time to think. If there are any further questions that you have, please let us know.

 

Kind regards, Sven

@o2_Sven I have the exactly same need, can you send one for me pls?

Hello @vik_1778 ,

Welcome to the community.
I'm glad you're interested in upgrading. 
So that we can send you an offer, please tell us the tariff you would like to have.

Best regards,
Maria

Hello @vik_1778 ,Hello,
have you already decided or can we still help ? 
Feel free to look around here and take part in our survey. 

Kind regards, 
Solveig 

I’ve sorted it out via support chat already, thanks!

Dear @vik_1778 ,

thank you for your feedback to us.

Feel free to contact us again if you need further support.

Kind regards,

Andrea

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