Hello,

Approximately two weeks ago, my cable internet connection was activated, and since then, I have been experiencing frequent interruptions in the service. And in the latest speed test I did, the download speed was only around 60 Mbit/s, which is far below the 250 Mbit/s speed specified in my contracted plan (with a minimum guaranteed download speed of 105 Mbit/s).

I've noticed that unplugging the router for a brief period and then reconnecting it can temporarily resolve the connection breaks. However, I don't consider this to be a reasonable or permanent solution to the problem :) 

Is there anything that can be done to fix these breaks and make the internet connection more stable, so it also meets the speed I'm paying for? Any help would be awesome!

o2_Giulia, 09.09.2023, 20:26: moved from DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie to English O₂ Community: Broadband & Landline