Hello,
I will move from Cologne to Hamburg on 6th July and I would like to arrange transfer of my Internet & Festnetz (DSL).
I am not able to register an Umzug in MeinO2 because the page reports an error. I have tried several times to reach the Kundenhotline, but always get the message “Dieser service steht leider nicht zu Verfügung”. I don’t know what else to do. This is really terrible service.
Any advice on how to reach somebody at O2?
Many Thanks,
Charles
I have tried several times to reach the Kundenhotline, but always get the message “Dieser service steht leider nicht zu Verfügung”.
Maybe you dial the wrong phone number? The contact options are listed here:
https://www.o2online.de/kontakt/
Thank you. I tried both the Kunden-Hotline and the Bestell-Hotline and had the same problem. I didn’t know there was an English hotline, that’s very helpful, I will try that!
Thanks Joe, I tried the English hotline and got through right away. S. was really helpful and was able to process my request in minutes!
Edit o2_Lars: Coworkers name anonymized
I tried both the Kunden-Hotline and the Bestell-Hotline
Why? As explicitly described on the contact page, the “Bestell-Hotline” is for non-o2 customers who want to order an o2 product for the first time. This is obviously not the case for you and a call to the order hotline is obviously wrong.
Hello
If you want to move to a new location in most cases your landline connection can move with you. As
Were you already able to get in touch with our customer service and have all steps been taken so your connection can move with you as soon as possible? :-)
Regards,
Lars
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
