Hello,

I registered a change of address for my DSL connection on 17th October. I received on email titled “Wichtige Informationen zu Ihrem ausgewählten o2 Produkt” which had the new contract details. After that I have no information. There is nothing in Mein O2, no emails, no appointment for the technician, nothing.

This is my second attempt. I had registered the address change a month ago. At that time I had received an email to confirm my purchase and on clicking that link there was an error saying Documents not Uploaded. I had called the hotline about the problem and they said they will solve it. They did not solve it and when I called again they said I have to make a new request for the address change.

So now this is my new request and again there is no response from O2. I have never in life experienced a service provider so bad and negligent about their customers. This is really frustrating. I pay more than 100euros every month for my mobile and internet connections in total and been doing so for 3 years now. Every single time I have had to do something with O2 there is some or the other issue. It’s like they don’t care at all and when we call to complain they always try to blame the customer for their mistakes. 

So i request you to please do me a favor and do the work you are supposed to do and are getting paid by the customer to do!