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HI , 

I ordered o2 connected for my home . in October 2023. and for first activation appointment was for 13novmeber but due to technical issues it didn't go as planned. 

later I was said my next appointment is scheduled 23rd November 2023 later without notifying It was switched to 29th November 2023. I work from home and neither o2 is helping nor Telekom as o2 is depended on Telekom to activate my line. 

well in this situation I would like to terminate my contract as it has not even activated . can some one tell me how to do it. 

 

Thanks for you support in advance. 

 

Kind regards 

Shilpa 
Edit o2_Bianca 23.11.23 12:26Uhr : Moved from My Home Vertrag&Tarife to English o2 Community Broadband&Landline

   

Hello and welcome to the community @Shilpa JAngir. 💙

I'm sorry to hear that your technician appointments have been repeatedly rescheduled.

If you truly want to cancel your DSL contract, I have the appropriate link for you here:

Even though the heading mentions mobile communication, you can also use this for your DSL cancellation.

Kind regards

Steffen

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