@alessandroborsone,

cool that you joined the community, welcome. 

The time slot given is between 4pm and 8pm for you.

An email was sent to you on 21/02 about this appointment. Maybe it ended up in your spam folder. 

I hope I could help you. If you have any further questions, you are always welcome. 

many greetings
Michael

Yes i have found the email,

anyway yesterday the Technician has come to my flat and SEE THAT THERE IS NO CABLE from outside to inside the flat .

He must return to build this new connection !

1 I cannot understand that it’s not seen before ...why there is not a map of where or not the cable in every building of Munich ?

2 i cannot belive that the technician has NO POSSIBILITY to have with him the needed instruments to build it in cases like this !

3 Why i NEED to CALL YOU for fix another appointment ?

It’s your fault..i have lost time from work to be on time (4 hours is not 4 minutes) and i must wait for ...i don’t know how mutch….but the things that got me really “surprised” it’s that I MUST CALL YOU for fix another appointment.

If this is not sufficient i need to call the GERMAN LANGUAGE CALL CENTER because the english support cannot schedule a new appointment for me !

Tell me the truth ..you don’t like to have extrangers in germany….tell me the truth…

i came from Italy and i was happy to be in a famous place where “everything works and is on time”…

I think that in italy it’s all...better...and ...less money …

Now...can i have a new appointment or i must find someone that can speak germany language MANDATORY or …

i must change operator…

?

Thanks for reading and reply me

Alessandro

p.s.

i am a 30 years old Network Administrator and i have worked for service providers...i know very well what i am writing and i can demonstrate what i am writing

The building wiring is the responsibility of the owner of the property. As a tenant, you have the opportunity to determine whether the rented property has the equipment you want or, if not, to refrain from renting the flat.  o2 has no knowledge of what equipment the owner of your flat has installed. The responsibility of the line provider ends at the termination point of the line technology - and this is documented. Everything after that is within the responsibility of the owner of the property and the owner is responsible for the documentation of the equipment of the property. 
It is not o2's fault that you did not care about the equipment of your property.
The contract language is German. Translation services are not subject of o2 my Home contracts. If you do not speak the language of the country, it is up to you to use appropriate help on your own. 
According to the Freedom of Movement Act/EU, you are free to choose your place of residence in the EU according to your preferences. 

Maybe you are right

After this reply i think that I choose another place to live.

80 years of time and nothing has changed.

I really have no words 

Thank you for this reply it is really important 

This reply explain everything about the actual world situation 

Everything 

Hello @alessandroborsone,

I am very sorry there was a delay in activating your new landline. I can assure you that it has nothing to do with being from another country, it's sad that you got that impression. That was certainly not our intention and I hope we can clear up this misunderstanding.

Unfortunately, we cannot determine in advance whether a cable is already laid in the house or not, this is in fact within the sovereignty of the property owner. He is responsible for installing communication facilities in his house. If the technician determines that no cables are already laid in the house, these can be repaired either in a separate appointment (with the consent of the landlord) or directly by an electrician on behalf of the owner.

What is the current status now, have you been able to clarify with your landlord whether cables can be laid in the house? Perhaps you have already been able to make a new appointment. Feel free to keep us updated and let us know if we can help.

Best regards

Giulia

Well,

second appointment second fail !

If the Landlord must connect the adsl cable from outside to inside flat why i need your technician for the first installation ?

I am stupid i don’t understand why you use to send your technician to my flat when the cable must be connected by the landlord.

Anyway your technician is come again (second time) and after 30 seconds (laughing) he said “no i cannot, i will speak with my boss and i recall you”.

Now...i must change o2 with vodafone or telekom and..i have no words at all…

21 february i have signed the contract….29 of march i am here writing here…

Napoleon in 40 days had conquer entire France !

Hello @alessandroborsone,

I am sorry that there has been another delay. In the meantime, however, there seems to have been no clarification between you and your landlord regarding the missing line. The technician cannot install cables without permission from the owner.

To avoid misunderstandings: you didn't order an DSL connection, but a Cable connection. Since you are now writing about an ADSL line, is this possibly a mistake?

Best regards

Giulia

No simply you don’t understand at all !

1 it’s a cable connection 

2 the cable in the house is present and working for TV

3 the technician need to connect a split outside the flat in the cabin of the floor. HE HAS SAID THIS and HE HAS LET ME SEE IT 

4 He CANNOT mount this split because it’s not in his mansion ! HIS WORDS

5 He has promised me to recall me ...but...no recall at all

5a I HAVE SPENT ONE HOUR IN O2 SHOP to EXPLAIN all about this to O2 customer care speaking in GERMANISH (because there was a beautiful, clever and not well payed pakistan man that translate english to germanish for me)…

5b After another 10 days of waiting it was returned the SAME TECHNICIAN 

5c The same technician has LAUGH IN MY FACE when he have recognized me saying I CANNOT MAKE THIS JOB

6 IF YOU DON’T KNOW WHAT I HAVE SIGNED IN MY CONTRACT About what we are talking ?

7 The Landlord has talked with technician throw my phone ! Technician and Landlord are aligned and the problem IS NOT ABOUT THE LANDLORD (others flat mate have had internet at home before me)

8 I have no internet and i am spending my time replying to someone that has no idea about what we are talking about

9 i have no internet 

10 i am waiting the 10 days about the end of the contract and i will choose another operator

11 i pray every day god to help me  because i don’t want to meet any more incompetent like o2

12 you don’t know what is my job …...and you can don’t  belive in me … it’s not my problem BUT it’s 30 years old that i am a NETWORK ADMINISTRATOR and...money it’s no my problem

13 money can’t buy intelligence and elegance

14 sometimes money can’t buy a cable connection at home….too

i know that you will not reed all of this….i hope that others ...reading this ..WILL NOT MAKE CONTRACT WITH YOU 

Hello @alessandroborsone ,

I’m sorry for the delay that you’ve experienced with the activation of your connection. I can understand that this is an aggravating situation. If you can use the cable connection within your apartment for TV already, what happens when you connect the router and try and access the internet? Does nothing happen or are you being shown an o2 page?

According to the information that we received from the line owner and their technicians your apartment has no connection to the already existing cabling. As such a separate new cable would have to be run into your apartment. That’s why the permission of your landlord is required, as this would potentially involve drilling.

Kind regards, Sven

YOUR TECHNICIAN IS A LYER !

and ….i have no time to explain again

stop

vodafone will help me

bye