Dear o2,
I want to inform you that I’ve had the worst experience with your English support in Germany.
A few minutes ago, I called the English support line you provided, and the representative was disrespectful and offered no assistance. To make matters worse, he ended the call abruptly without resolving anything.
Thank you for that, and shame on you for such poor service.
Hello
welcome to the o2 Community. 
That doesn't sound great and shouldn't be like that. It's not nice to hear that you had to go through such an experience. What was your concern that you need support with? Perhaps we can help you here.
Kind regards, Lea
Hey
I hope all is well with you. If you want to contact us again and explain your concerns, we will do our best to support you here in the community.
Kind regards, Lea
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