Good afternoon! After receiving the router and the arrival of a specialist - the Internet worked for one day! And a week is not working. Through the application O2 shows that there is no connection to the Internet. Hotline also could not help. Please check what could be the problem. And when to expect? Address - xxxxxxx
25.03.23 13:43 o2_Jennifer: Verschoben aus DSL,Kabel&Glasfaser zu English O₂ Community: Broadband & Landline
o2_Giulia, 26.03.2023, 16:40: personal data deleted
Hello
welcome to our o2 Community 
I'm sorry that there seem to be technical problems with your internet connection. This is of course really annoying, especially with a new connection, and I can understand your displeasure.
Our employees had already taken up a ticket for our technicians, unfortunately you had not responded to our text message regarding an appointment with a technician. The ticket was therefore closed after a few days.
In the meantime you have already submitted a notice of termination.
How would you like to proceed now, should our employees continue with troubleshooting? Then please contact us again by phone. Otherwise, the contract will be terminated on April 22, 2023.
Please let me know if you have any further questions.
Best regards
Giulia
Good afternoon! Yes, I have been contacted by your technician and we have found a solution. I then received an email on how to renew the contract, but the link is not working. Can you please give me an email address with whom I can discuss/confirm again?
Hello
we do not have an emailaddress that you could use to contact us, instead you can use the “Kontaktformular” if you’d like to write to us about something. You can of course also ask here if you’d like.
Kind regards, Sven
Ok, thank you!
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