Hi Team,
I have O2 My home Service which the actual contracts ends on 04/08/2023, But I am leaving Germany by Feb 2023 and I want to cancel the contract earlier, I would like to know the process and what documents I need to send as a proof and to whom it needs to be sent ?
Thanks in Advance.
Regards,
Raman Muthu
Lösung von Bollermann
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+7
Hello
You can ignore this
"your approval to deduct three basic charges in advance"
it's only one
+7
Könntet ihr das mal aktualisieren?
Da steht noch 3 Monate ....
Hello
you should be able to find all the information you need in the FAQ that Bollermann already linked in her post. Maybe the only thing to add here is that you can also start the cancellation process online instead of sending everything by letter. If you do need any further support, please let us know.
Kind regards, Sven
Thanks for the quick response..
can you please confirm whether I will be charged 3 months basic charge or 1 month ?
also I can fill the form now, but I can provide the documents in feb only, as I do deregistration now, I will lose my Health Insurance and few other things.. will that be okay ?
Regards,
Raman Muthu
+7
Hello
When you have send all documents completely the contract ends 1 month later.
in that case, I will proceed with normal cancellation at end of my contract.. can you please guide me to the process documentation of normal cancellation of contract at the end of contract period
Hello
if the contract ends in early April and not August as one might think, then you can of course also go that route. To cancel the contract you can then go the same way as before, either write your cancellation and send it to the address that is listed in the FAQ, or follow the steps with the online process. Just that you state that it’s going to be regular cancellation at the end of the contracts duration.
Kind regards, Sven
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