revoke verifiably to:

widerruf@cc.o2online.de 

Hi Bumer,

Thank you for the response. 

I sent out an Email at the mentioned address earlier today.

Can you tell till when I can expect the confirmation?

an automatic confirmation of receipt comes immediately. Confirmation of the revocation takes a few days.

@ssidishere delete your personal (customer and contract number) data, this is a public forum

Hello @ssidishere,

welcome to our o2 Community

Your contract will be cancelled within short, I have also ordered a confirmation for you via E-Mail.

Were you not satisfied with the offer or why did you not want the contract after all?

Best regards

Giulia

Hi @o2_Giulia ,

I have received the confirmation for cancellation, even though the “Auftragsnummer” is different in the Email than the one it shows in the portal.

The reason for cancellation is a really long story involving Telekom. Long story short, somehow they ended up providing me the internet (which I ordered through check24 on 27.07), despite saying the DSL connection wasn’t available in my area. That is why I intend to continue using their services since finally I have a working connection. Absolutely nothing against O2.

Hello @ssidishere,

that is a little confusing indeed. The number in the confirmation is the order number.

However, the cancellation is for the contract no. ...7281B, everything is okay.

I can understand that you want to stay with Telekom. Maybe you will come to us at a later date

Best regards

Giulia