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I requested a DSL connection from O2 on 27/06

Had to wait 3 weeks for the technician appointment (18/07), then the technician did not come. They spent 2 hours on the first customer, then 2 hours on the second one (I was 5th in the queue). By then, it was already past 16:00

Now they say the earliest available date for another technician to come by is on 27/07

I work from home and this is beyond absurd. An entire month wait to set up a DSL connection? (and there’s a risk of the technician not showing up again)

Is O2 going to bear the costs of lost revenue, transportation and how my work is directly affected by this?

 

Also, I received a call from O2 today, and when I mentioned I didn’t speak German, they simply hung up the call. Absolutely garbage customer service

 

 

 

Edit o2_Giulia, 19.07.2022, 13:06: moved to English Community: Broadband/DSL

 

You can also call (or call back) the customer service yourself. It's best to say right away that you want to speak to someone who speaks English at least “well”. Okay, that's kind of absurd. After all, you can hear it immediately on the other end. Maybe they can find a solution.

Hello @YNT , 

welcome to our community! 😊

The time for DSL to be activated normally takes about 3-4 weeks. 

If a technical appointment cannot be accomplished, the normal waiting time for a new appointment is about circa one week.

I can fully understand that this is a long time for you, especially if you work from home.

Do you also have a mobile tariff which lies under the same costumer number? If yes you can book the data pack “Always On” in Mein o2. 

It doesnt cost you anything and you have 200 GB for one month. This pack is especially for DSL costumers with a mobile tariff.

So when the acitivation does take more time than expected, you can book it. 😊

Thank you for your help Triskilia! 

 

Best regards, 

Manuela

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