The first Telekom person said my internet will work , bought a fritz box and yet no success, today someone was to come, no 1 came

We are paying from 18th nov and no service 

Pathetic!

Moin Moin,

could you send us the pictures from dsl Information from Übersicht to Statistics.

Moin Moin,

you have to call again

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei
Rufe diese kostenfreie Service-Rufnummer bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

I think some one from @o2_DSL could take a look.

But this will need some time.

Are you sure that you have the correct wall socket?

Hello 

We have called so many times and again when I call it is in German,  it's not easy to connect to anyone the technician was to come yesterday no one came and they closed the ticket off just like that!!!!

Yes the wall socket is correct it came with fritz box and also followed the instructions on the dsl self help app

The socket was also fixed by the telefonica person and he assured all will work with the router 

Could you send us a picture from the connector side of the Fritz ox with the dal cable connected?

Why is someone not replying as to why the technician never came?

The telefonica person said we have 2 connections, I tried on both and followed all the instructions again this morning and has no luck,

My case reference is 933960 and 903592

Do you took the right part of the Y-Cable?

One is for DSL and one is for Telefon. If you took the wrong end DSL is not working.

And on the Telefon Plug you should have DSL and on the cable DSL / Splitter Letter.

We tried that also as per the dsl hilfe instructions but get the same error that the router has no connection to the Internet 

Hi @310,

thanks for the information.

I regret that until now your router is not working properly. I see that your DSL-contract is already activated.

Can you tell me exactly which Fritzbox you have? Did you get the router from o2?

I look forward to your reply.

Loving greetings,

Tobias

Hi @310 ,

how is everything with your DSL-connection?

Did you already find a solution?

If you have any further questions, do not hesitate to contact us here in our English community.

By the way, how is your situation with a mobile phone contract? Would you be interested to receive an offer for a new mobile phone contract?

I look forward to your reply.

Loving greetings,

Tobias