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Synchronisation and DSL speed

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52 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@master-of-disaster I am not to 100% happy with your TAE connector. I see paint at cable pin 1 and a lot of dirt. Please take a vacuum cleaner and take away the dust. Please make this at the NFN connector holes too. Than reconnect serveral times the dsl cable at the TAE connector .

Normaly the TAE connector should been made new by a Telekom technician.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

sure I will do it and let you know.

 

So my question is:
How often the Telekom technitians should make the connector new ? Or when (like every telephone provider change or every 5 years or ?)

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@master-of-disaster It's not that easy to say. In any case, your TAE box has seen its best days. Of course, the problem can also lie in the APL of the house.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

so it is cleaned up with vacum cleaner, compressed air and I used different cable to connect mode.

the end effect is that it is syncronising at the identical speed with different modems and different cables.

at this point I believe that somewhere or on some device or in some profile - not on my side - I am limited to maximum sync speed which is the 204 Mbits/s I haver no more idea what can Icheck/change from my side

current sync speed: which doesn’t depend of following fact

  • if I use modem spported by you or not
  • if I change the cable
  • if the connectors are clean or dirty
  • if I change the settings from max performance to stable - I am getting 175 mbits/s - so this points to the telekom profile mentioned above (this points to the fact that I am not on the telekom profile limit with the 204 Mbits - or there is another one higher ?)
  • when I choose - use the previous version of dsl I am getting no answer and no synchronisation 

So please tell me if there is something else from my side what I can do to eliminate the problem at my side.

Or propose any solution for my case

Thank you

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@master-of-disaster Then please report a problem. The problem can be TAE, APL or in-house cabling.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

any possibility to create ticket by hand and write everything there or the only possibility is to do it via phone call?

Last time (september the same case) I have explained the situation over the phone and after several calls and at the end direct call with the technician which was checking my connection - He told me that in ticket stay -only that customer complain on the internet speed. Afterwards he told me that is limit set by Telekom. ….

 

so to avoid loop in this case - I am just asking if there is some possibility to create ticket and write everything there or only possibility is over phone

 

Or I will wait untill someone from O2 will answer here first :)

o2_Flo

Hey @master-of-disaster,

Thank you for your patience. Here is our FAQ about tickets. Does this help you? 


Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
M
Rang

Hey @master-of-disaster,

Thank you for your patience. Here is our FAQ about tickets. Does this help you? 


Greetings,
Flo

Thank you @o2_Flo - I have tried with the app before and it discovers no problem at all.

while creating ticket via phone call It was closed that this is normal limitation by Telekom :) Which I learned in this case that I am above the Telekom limitation.
the mentioned ticket by me had number 9025428

M
Rang

so on the past weekend there were some maintenance works (I assume - you can see the graph for speedtest every 15 minutes)) as the internet was on sunday disconnected in the middle of the day. And then suddenly the synchronisation was made with 230Mbits/s … it last till automatic reconnection in the night, after the standard night reconnection the sync speed is as previous 204Mbit/s

therefore I am quite sure that there is limitation set at your side and not a problem with my house cabling. If you say there were no maintenance from your side - this should point to limitation at Telekom site- which was excluded somewhere above as they suppose to limit at 175 Mbits/s
 

 

o2_Steffen

Hello @master-of-disaster, there is no technical “Drossel” from our side at 204 Mbit/s for you.

Have there been any changes to your internet speed in the last two weeks?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Rang

Hello @master-of-disaster, there is no technical “Drossel” from our side at 204 Mbit/s for you.

Have there been any changes to your internet speed in the last two weeks?

Kind regards

Steffen

@o2_Steffen Thank you for the question, beside of the one case (for three weeks described above) I am still connected at 204413 kbit/s, and actual max is exactly 268159 kbits/s regarding upload current connection is at 43997 kbits/s with max 44649 kbits/s

o2_Steffen

@master-of-disaster, Could you please contact our English-speaking hotline with your concerns?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Rang

@master-of-disaster, Could you please contact our English-speaking hotline with your concerns?

Kind regards

Steffen

thank you @o2_Steffen 

 

Sure, but last time when I have done it after some rounds of of calls, I was talking with thechnitian who was working on my line (2nd or 3rd line - not the support) and he told me that hotline created ticket where stays “user complains on speed” and nothing else.

Nevertheless yesterday I have called the hotline and requested the relocation, we will see if this will fix the issue as I am moving away from current place - so this is pointless currently to force you to work on the case as I am relocating

o2_Steffen

@master-of-disaster , then I hope, of course, that you will get a faster internet connection after your move. When will your move take place?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Rang

the relocation of dsk connection is scheduled in your system for 01.02.2024

o2_Steffen

All right @master-of-disaster, thanks for the feedback.💙

Then I'm really curious to see what your speed will be like after the move. Please keep us up to date here.
Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Rang

@o2_Steffen so the synchronisation speed at the new location is: 

This means something was wrong at the previous locations.

funny facts:

  • about 90 minutes after the connection was alive at new location, I received sms, where was written that my Kombivorteil is deactivated for one of my numbers. I had 2 mobile contract in Kombivorteil. After 2 calls to O2 - discount for 2 years was activated instead of the Kombivorteil. And noone was able to explain why on one contract it was deactivated and on other was not.
  • because of the relocation I lost my discount for my dsl line - which suppose to be active till april 2025. At the first place I have told this on the phone, during ordering of relocation. The guy told me that the new system is not working at the moment and the relocation was ordered in the old system, therefore there is no possible discount. I was told that there was ticket created for this issue and suppose to be added to my dsl account later. Can you guys check this? if there is any ticket at all and if I will get back the discount or not ?

thank you

o2_Steffen

Thank you for the feedback @master-of-disaster.😊

That indeed seems like a really decent speed, very nice.👍

Regarding the discount, I just checked for you. It appears in the system that you have now received a new €15 discount, which is linked to one of your o2 Grow tariffs.

Does that work for you?

Kind regards

Steffen

 

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Rang

hi @o2_Steffen  - thanks for getting back to me - yes the discount suits for the mobile,  just wanted to describe the situation as it is a little bit funny. So if I understand the validity of the discount for one number - I need to get back to you in 2 years to reactivate it, where the second contract have regular Kombivorteil which doesn't need to be refreshed :) - this works for me - I will just contact support again in 2 years.

as there was no information at all - regarding the DSL discount which was removed at the relocation - I understand that this is lost forever or am I wrong?

o2_Maria

Hello @master-of-disaster ,

Yes, the combination discount is set up permanently as long as the main contract (DSL) is active.
The combination discount is only deactivated when the main contract is also deactivated. 

The €2.50 discount will be credited back to your DSL contract tomorrow. 

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
M
Rang

Hi it is me again, this time my community account doesn't work so I have created new one.

 

the story doesn't end here. I am gatefull that you guys were able to do so lot for me here.

 

but a I said the story doesn’t end here

 

During the ordering of relocation of the DSL line I was asked if I want to pay the additional 50€ for relocation or I prefer to to prolong the DSL contract.

I said that I would prefer to prolong the contract instead of paying for the service…

 

today came invoice …

There is Einmalgebühren (Umzug Ihres Anschluss) 49,99 in the invoice and the contract was prolonged.

Am I missing here something? there suppose to be one of the two options and not both ?

M
Rang

or do I really not understand this - this part of Autrag which I got

 

o2_Sven

Hello @master-of-disaster2 ,

I’d like to take a look at this issue and I’m sure that we’ll have a solution then, but your new account isn’t linked to any contract and as such I’ll need some infos from you first. For that exchange you’ll be receiving a privat message from our support account in a bit. Please let us know here, when you have answered us in private.

 

Best regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
M
Rang

Hello @master-of-disaster2 ,

I’d like to take a look at this issue and I’m sure that we’ll have a solution then, but your new account isn’t linked to any contract and as such I’ll need some infos from you first. For that exchange you’ll be receiving a privat message from our support account in a bit. Please let us know here, when you have answered us in private.

 

Best regards, Sven

Sure, understood, I have answered in PM

o2_Sven

Hello @master-of-disaster2 ,

I’ve taken a look at your contract, the move and what is being billed and something has gone wrong here. The contract was prolonged as you asked for, so you shouldn’t have to pay the fee for the move itself. I’ve entered a reimbursement for the 49,99€, you should be getting a separate confirmation of this in the near future. If you have any further questions, please let us know.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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