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Switch from WLAN flex to DSL flex

  • October 19, 2021
  • 5 Antworten
  • 46 Aufrufe
P
Besucher:in

Hello I want to switch from My Home M flex (WLAN) to My Home L flex (DSL). I also want to retain the TV M package. 

 

What should I have to do, what steps to take first.

Thanks in advance.

Lösung von o2_Lars

Hello @Primorac,

we do not offer a cancelation process through our mobile app. You can give a prior notice via our online portal in Mein o2 and confirm this by calling the phone number that will be shjown there within 10 days. You also have the possibility to cancel via postal mail.

Regards,

Lars

    5 Antworten

    B
    Legende
    Forum|alt.badge.img+20
    • blablupLegende
    • Legende
    • October 19, 2021

    Hello I want to switch from My Home M flex (WLAN)

    There is no o2 product called “WLAN”. o2 does not offer any WLAN product.

    P
    Besucher:in
    • Primorac
    • Autor
    • Besucher:in
    • October 19, 2021

    Hi, sorry it's a My Home M flex über LTE/5G and I want to switch to My Home L flex über DSL.

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 20, 2021

    Hello @Primorac, welcome to our o2 community :-)

    As far as I know, a switch from mobile to DSL is not offered directly so in my understanding the way be to order a new DSL connection and cancel the mobile one to a date that the DSL connection is working.

    You can also order o2 TV with our DSL products :-)

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    P
    Besucher:in
    • Primorac
    • Autor
    • Besucher:in
    • October 20, 2021

    Thanks for your answer Lars!! 

    So,  how could I terminate the mobile connection when the DSL arrives? Can I do it through the O2 app? Do I have to send the mobile router and the SIM card somewhere later? If yes, where? :)

    Thanks again in advance!

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • October 21, 2021

    Hello @Primorac,

    we do not offer a cancelation process through our mobile app. You can give a prior notice via our online portal in Mein o2 and confirm this by calling the phone number that will be shjown there within 10 days. You also have the possibility to cancel via postal mail.

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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