Hello Jessica,



I hope you had a good christmas and new year vacation. I wanted to write back to you again in continuation from our previous discussion 3 weeks back to ask if there were any new updates with regards to my contract cancellation process. I hope everything is there in my account as you mentioned last time and the process has started.



Look forward to hearing from you.



regards,



Nishanth

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Dear Jessica,



Today I faxed the necessary documents to O2 mobile. As I mentioned previously, I have to close my bank account when I am leaving Germany. So please send me the confirmation letter of contract cancellation that includes the payment method by email. 



Thank you!



Best regards,



Hai

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Hi @o2_Jessica‌,



Nice update form my side. I received the abmeldebestätigung today in the morning, scanned it and sent it directly via message to the contact for o2_support that you opened to me. I hope it worked. I wrote in wrote in the following message and hope you can follow up to our finalization:



"Bitte finden sie im Anhang die gescannte Kopie von meiner Abmeldebestätigung das bestätigt das wir ab nächste Woche Dienstag von Berlin ausziehen.



Wir fliegen nach Wien erstmals und dann von dort ziehen wir nach Vancouver, Kanada.



Dieses Dokument war das einzige fehlende für meine Sonderkündigung die seit 13ten Januar durch email anerkannt wurde. 



Wie ich es in Formular ausgefüllt habe, möchte ich den Plan bis 10ten Februar 2017 noch benützen können so das ich während in Wien und Anfangs Tage in Kanada erriechbar bin.



Ich bitte um ihre Unterstützung das wir rechtzeitig die Sonderkündigung abschliessen können.



Vielen Dank im voraus.



Al Sinoy"



I can communicate in German, I'm just more comfortable in English if I had the choice.



Thanks again @o2_Jessica‌. Hope we can make this happen. 



Looking forward to your reply.

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Hello @madhusudhan2308‌,



I can tell you the following:



relax a little bit.



As I said- I will care for it. As soon as you have the deregistration paper, send it to us via private message, tell me about that and we will care for everything else. As you may have seen from everyone else writing here- you don't have to worry.



Kind regards,



Jessica

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Hello @haipv‌,



the private messages are only for necessary private data that we need, or a special document or anything. Not for regular concerns that can be solved like this.



When you have all the needed documents just send it to the company.



Kind regards,



Jessica



Edit: Just read your second message here (always answering message after message, that's why I've seen it a little too late)

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Hello @sentinel88‌,



I will write you a private message.



Kind regards,



Jessica

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Hi Jessica,



Ok. I am sorry if i sound like i am worried:-) Probably yes, looking at so many queries around here, i just thought it should not create any issue to me later.



Once i have the Deregistration paper, i will send it through private message and inform you here.



Thanks,



Madhu

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Hi Madhu



Yes, we do it like that.



Best wishes to you,



Jessica

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Hello @asinoy‌,



perfect!



I have received the document and I'm going to answer you in that private message!



Kind regards,



Jessica

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@o2_Jessica‌,



I want to echo my sincere thank you for carrying though my early cancellation request.



For everyone else listening in, the abmeldebestätigung aka de-register proof is vital for the o2 team to process the request. I literally got mine on Tuesday (a week before officially flying out of Berlin) and sent the proof directly to the support team which Jessica opened up to me. 



This morning (Friday) I received the e-mail that my request has been successfully processed and that they will commence the deactivation on my requested date. They even called me this morning to confirm.



This still comes with the context that I sent sets of documents, over the last 2-3 months, proving I was definitely leaving. FYI: Documents included - filled out cancellation request form, proof of new job in new country, new home address, letter of leaving german apartment, copy of flight ticket. But in the end the abmeldebestätigung was the most crucial document.



The process is long especially if you have to wait until you can get the abmeldebestätigung, BUT I feel that Jessica deserves the special kudos as she gets a lot of repetitive requests in this thread and has done a tremendous job in supporting us with much patience and professional diligence. 



I hope other listeners in this thread find this helpful and can use the insight to save yourself time and added pressure.



Thanks again J and Alles Gute!

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Hello @asinoy‌,



I am really happy to read your message.



Well, not really happy in case of the process about the cancellation, but the nice words you're saying about my work.



I really appreciate it! Thank you so much!



Wish you all the best!



Jessica

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Hello @o2_Jessica



Just a small query. I know that you have released O2_Support id to send Private message and attachments to last time. However i can only see the option of send Message while checking Inbox from my laptop but not when i login through my phone. 



I may require that when i submit my deregistration copy later from mobile (Home network wont available any more at that time.



Please guide me,  how i will be able to see send Private message option on my Mobile through O2 login?



Thanks in advance,



Happy Weekend!



Madhu

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Hello @madhusudhan2308‌,



you can only upload it at a notebook/ computer.



On the phone it's not possible. You can also go to an internet cafe, or if i's possible for you you can also send it from your work or so.



Kind regards,



Jessi

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Dear @o2_Jessica‌,



Thank you for your update. Ok then, once I have the Abmeldungskopie, I will try to send it from internet cafe or from office, whichever is possible.



Thanks & have a great weekend.



Regards,



Madhu

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I have one information for everyone:



The next 4 weeks I'm going to be in India for my vacation, so not working for sure!



I told my other colleagues from the team that they should check for this English part of the community!



So they will check for your concerns as well!



When I'm back I'll return and see if everything's good!



Wish you all a good time and all the best,



Jessica

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Dear Jessica, 



How are you doing?? Tjis is regarding day my contact cancellation. I have an appointment for Abmeldung in 3rd week of  April and after that I can send copies through message here n inform you but I also wanted to know what is the Fax number where I can send the documents,  this I may try inif possible. So pls provide me the fax number too.Thank you, madhu

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Hi madhu,



the daily routine has me back here after my amazing trip through some parts of India. Wish I could have stayed longer, but there is always a next time. So, I'm very good! How about you?



That sounds good! I will definitely check for everything then and take care of it when you send it top us via this community here! Everything will be fine.



The Fax number of the customer service is: 01805 – 571 766



Best regards,



Jessica

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Hi Jessica,



Welcome back, Good to know that you had great time in India:-)



I am doing good too, spending our last few days in Germany. Feeling good to see the family back home, but also going to miss Germany:-(



Anyway thank you so much for the Fax No. I  will check for the possibility to send the copies through Fax as well, however to avoid any delay in the process, i will ensure to send the scanned copies (all of them) again to the community and keep you informed.



I still wanted to know, how they are going to deduct the last month rental charges after i leave from here. For the month of April, the deduction may happen in the mid of month itself, but what about the rest of the period?



Do you suggest to keep my bank account open with minimal balance, so that they can deduct the money? 



I only wanted to ensure any expenses pending after i leave.



Please advise.



Thanks in advance,



Madhu

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@madhusudhan2308‌



Hello Madhu,



I had an amazing time! Was my second trip to India, and I can't get enough of it!



My plan is to go there for longer for traveling, or studying abroad or anything. Fell in love with it right away. It challenged me at first (good and bad) to get to feel everything, but after some days I was kind of "going with the flow".



Feel like I left my family there with all the lovely people that I got to know.



I know that feeling of somehow being torn apart inside, when loving two places in the world. But I hope you had a wonderful time here in Germany, with great memories! And maybe it's not the last time for you here.



About the rest of the amount that will be charged-



you want to cancel the contract at the 30th of April. And your normal accounting month ends at the 9th of every month, so the money will be charged at round about the 20th, or a little later.



When we manage it to care for your cancellation right away, you'll get the last invoice then in the middle or May. Keep in mind that you'll also be charged for the 3 months basic fees as a replacement! That will also be on your last invoice.



But, it is also possible that this charging will be through in June, depends on how fast the systems get it through (I can't really explain it in English, hope you get what I mean).



I think it would be the best to keep the bank account open until June. Just to be sure.



But you could also close your bank account in the middle of May, and if the last charging of the 3 months is not on that invoice we change your payment options to transfer, that you do it by yourself when you get the last invoice.



Those options we have.



Kind regards,



Jessica

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Hello Jessica,



Good to hear from you and yes, it is the similar mixed feeling for us also here, which we are going to carry it with us back.



And just for my understanding of 3 months charges, my actual contract is supposed to close by 05.06.2017 itself, 



So if i keep my account open till end of may, i hope they can deduct the charges until end of contract right, instead i keep the account open till end of June or pay later with other payment options from India?



Please correct me if my below understanding is wrong



10.03.2017 to 09.04.2017 --> they deduct around 20.04.2017 (Account open)



10.04.2017 to 09.05.2017 --> they deduct around 20.05.2017 (Account open, will close by end of May)



10.05.2017 to 05.06.2017 --> they will around 20.06.2017 ??



If yes, after my submission of Abmeldung, instead of waiting till 20.06.2017, why cannot they deduct the charges till 05.06.2017 along with May month deduction itself.



This will reduce my headache of keeping the account open till end of June only for O2 payment or pay money from India with additional service charges (dont know the complications to pay too).



As always mentioned, i would be more happy to clear all the dues, either by end of april or end of may, to close the O2 contract totally.



I was always ready to pay off till end of contract but the O2 did not accept without Abmeldung Kopie:-(



The Contract cancellation aspect from O2 connection is the only complication i have faced in O2 since the day 1 i have been using it here, otherwise using O2 had been good. 



I wish they clear this also for me latest by May to have a positive note on using O2 than going through so much complication later.



Could you please check this topic with the O2 Service / Kündigungsteam and convince them to support me here.



Thank you in advance,



Madhu

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Hello Madhu,



ah okay, that's a fact that I didn't have in mind when I wrote you. Of course when the normal runtime end of your contract is at the beginning of June, you won't get charged for 3 monthly basic fees. Only with the charges until the runtime end.



Like I said many times-



send me the deregistration as soon as you have it here in the community and I'll care for everything, so that your contract gets deactivated at the 30th of April, so that your last invoice will be the one in the middle of May.



Kind regards,



Jessica

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Dear Jessica,



Thank you for your response. As informed i can submit my Abmeldungskopie latest by 18th of April 2017 as that day i have the appointment for reregistration.



Thank you & Have a great weekend!!



Madhu

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Hi Jessica, Thank you for your like. I actually wanted to write as deregistration but mistyped as reregistration. On Tuesday 18.04 I will get the deregister copy n dat day I will forward the same and inform u. Happy Easter to you n ur family!! 

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Hi Madhu,



sometimes that happens. But it will all work!



Next week I'll work on Thursday then and see if I have something from you!



Thank you so much, I wish you the same!



Have some lovely days!



Best regards,



Jessi

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Dear Jessica,



I have an update to share with you on my Abmeldung today. We have gone for the Deregistration as they gave Termin today itself, however when we asked to clear the Abmeldung process, they said as we are leaving on 30.04.2017, it is not possible for them to do the process today.



The system only allows 1 week before only, so she made the next meeting for Abmeldung on 27.04.2017, which is almost 2 days before I go:-(.  I did not understand if they know this, why they gave me that day for Abmeldung.



Unfortunately they have no other Termin earlier available.



Do you think it would be ok clear the final settlement for my O2 plan, if I submit that day and  leave my Bank account open till end of May 2017 or should I have to leave till end of June?



Please advise.



Thanks,



Madhu

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