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Support in English? | Contract termination due to leaving Germany

vor 7 Jahren
23 August 2016
184 Antworten
6326 Aufrufe

Benutzerebene 2

Fra
Neuling
9 Antworten

Hello,

this September I will be permanently moving out from Germany and would please need to have my mobile contract (Blue All-in L) terminated. I will want to keep the line active and working until October 1st.

Could you please explain on how to proceed, and send me over email any forms I may need to complete and send back? I will of course be able to attach my Abmeldung as a proof.

Thanks in advance for your support.

Best,

Francesco

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Lösung von o2_Jessica 23 August 2016, 16:13

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184 Antworten

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asinoy
Neuling
14 Antworten
vor 7 Jahren
30 November 2016

Hi @o2_Jessica‌,

I sent the complete package again via post today with all the documents that you mentioned above in one file again, with the future address abroad filled out. I made sure that it wasn't missed out this time.

The package has a tracking number and I hope that you and the team get it safely within the next couple days. Would appreciate a heads up if you happen to see it.

Sorry for bothering you so but I really would like to save myself from paying a whole year to 2018 worth of fees that I won't be using from Canada at all. I hope you understand why I've been on this case quite actively. I wrote the cover letter in German with the hopes that the the customer service team is up to speed with the situation and minimizing our back and forth.

Again, I really appreciate your support this far and hope we can push this early cancellation request this through.

Thank you in advance.

Cheers,

Al Sinoy

Hi @o2_Jessica‌,

I have sent the following documents for cancellation of my contract by mail to address "Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg". Can you please confirm the receiving the documents and if that is sufficient for cancellation.

1. De-registration of my apartment from Germany

2. Flight ticket to confirm that I am leaving Germany

3. My company offer letter stating my new assignment starts on Jan 1st 2017

4. Filled cancellation form to confirm that I will pay 3 months basic fees and also with future abroad address.

Thanks very much for helping with cancellation procedure. This is really great help.

Best Regards,

Madhan

Benutzerebene 7

Hello @madhusudhan2308‌,

thank you for your kind words! ☺️

I always try to do my best. And please keep in mind that if you have any questions just contact me here.

Why it takes so long with the Sonderkündigung, I do not know. Can't answer that question. But we will always find a solution. ☺️

Hello @asinoy‌,

you're welcome. I know how hard it is when you're speaking another language and you need help somehow. And yes, we have (for my share) not enough English speaking people at the hotline and so on.

I do only work in this community, so I am not the department that gets the letters and works on them. I can only check what I can see in your data. So, just contact me next week or so, and I'll check it again! ☺️

Hi @psmadhankumar‌,

you sent it via mail? You mean an e-mail? o2 doesn't support e-mails.

So, you need to send it via post or fax, with the right form for an extraordinary dismissal because of moving abroad. Did you use that?

In your data there is nothing available now. When did you send the documents (if it was via post or fax)?

Just contact me next week here and I'll have a look at it.

Kind regards,

Jessica ☺️

Hi @o2_Jessica, Thank you for the response.

I have sent the documents via Deutsche post on 30.11.2016. (Documents sent: 1. Cancellation Form - got it in one of the discussion here, 2. De-registration in Germany, 3. Company offer letter at new location & 4. Departing flight ticket).

I will contact you next week to check if you received the documents and if there any updates.

Thank you very much for the help.

Madhan

Hello Jessica,

I still have not had the contract cancellation confirmation letter sent to me. May I request you to let me know whether everything is processed in the system and my contract is terminated?

thanks

Sourabh

Hi @o2_Jessica‌,

As requested by you earlier, doing follow-up this week. When you get a chance, can you please check if the documents I sent via post are received at your end and any update on cancellation progress for my O2 connection. I checked the document status in deutche post and saw that it was delivered at "Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg" on 1st Dec 2016.

Thanks very much for your great help!

Kind Regards

Madhan

asinoy
Neuling
14 Antworten
vor 7 Jahren
7 December 2016

Hi @o2_Jessica‌,

Like the others have mentioned, just wanted to check-in whether my package arrived safe and that the team received all the documents safely. Especially making sure that they have the fully filled out cancellation form this time round.

Much appreciated.

Al Sinoy

Benutzerebene 7

Hello @sourabhgautham‌,

until now they did not conclude the cancellation.

I have unlocked you for the private messages now. So, please send us a private message to our account @o2_Support‌, with your name and date of birth to verify yourself and I'll care for it. ☺️

Hello @psmadhankumar‌,

all the documents you said are there now.

Same for you- if you don't hear something within the next weeks just contact me here and we'll see everything else. ☺️

Hello @asinoy‌,

I am happy to tell you now that your documents all reached the company now. ☺️

Now it's their turn to work on that. Keep in mind that it always takes time.

But, as for everyone else here- if you don't hear anything of them within the next weeks contact us here again.

Kind regards and a great weekend to all of you,

Jessica

Benutzerebene 1

Hi Jessica,

Today I got a mail from O2 team asking for abmeldebestätigung from einwohnermeldeamt for kündigung. I think they have seen my old mails sent u n English.I think this was the request during initial days of my sonderkündigung which I sent in both English n German too n this b e response to that mail.pls check comments below n solve the kündigung soon.

Mail:

Guten Tag Herr Tadimalla Venkata,

vielen Dank für Ihr Schreiben.

Aktuell kommt es wegen der hohen Anzahl von Anfragen zu einer längeren Bearbeitungszeit. Bitte entschuldigen Sie, dass Sie erst heute eine Antwort erhalten.

Wenn Sie dauerhaft ins Ausland umziehen, kommen wir Ihnen natürlich gerne entgegen und beenden Ihren Vertrag vorzeitig. Dazu benötigen wir noch die Kopie des folgenden Dokuments:

- die Abmeldebestätigung für Ihren bisherigen Wohnort

Senden Sie die Nachweiskopie ganz einfach an unsere Adresse:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Sobald uns die Abmeldung aus Deutschland vorliegt, werden wir Ihren Vertrag vorzeitig beenden. Falls wir in dieser Sache nichts mehr von Ihnen hören, werden wir Ihren Vertrag fristgemäß zum 5. Juni 2017 lösen.

Anfallende Mobilfunkkosten, z. B. Ihre geführten Verbindungen und die anteilige Grundgebühr, werden bis zu diesem Datum in Rechnung gestellt. Sie werden deshalb nach dem Vertragsende noch Rechnungen erhalten. Den Abrechnungszeitraum entnehmen Sie bitte Ihrer Rechnung.

Freundliche Grüße

Ihre o2 Kundenbetreuerin
M. Woitowitz

Wir sind nun auch in unserem Chat auf <http://www.o2.de/goto/kontakt>; unter „Fragen zur Vertragsverlängerung“ Mo - Fr für Sie da.

Telefónica Germany GmbH & Co. OHG - Georg-Brauchle-Ring 23-25 - 80992 München - Deutschland - www.o2.de

Ein Beitrag zum Umweltschutz. Nicht jede E-Mail muss ausgedruckt werden. www.o2engagiert-fuer-morgen.de

Bitte finden Sie hier die handelsrechtlichen Pflichtangaben: www.telefonica.de/pflichtangaben

Benutzerebene 1

Dear @o2_Jessica‌,

Sorry, i pressed the post button, before i complete my sentence below. As mentioned i have got the below eMail from o2 Kundenbetreuung colleague today, it says as reply to my request in 30.September but i sent these Sonderkuendigung papers in October which you also confirmed, so the mail she is taking about must be the previous request for cancellation i sent in German that time.

I kindly request you to check and confirm the current status of my sonderkündigung as i cant send the abmeldebestätigung now, this will be provided only 1 week before i leave the country.

Please check and resolve the issue on my kündigung.

And sorry for the long mails, these late replies like below are confusing.

Thanks again,

Madhu

Hello Jessica

I sent message to o2_support including my date of birth and my full name but I am still not able to send you private message.

Also could you please look into my contract cancellation status, its been almost a month that I have been struggling to get this finalized

Thanks a lot and highly appreciate your support

Regards

Sourabh

Benutzerebene 1

Dear @o2_Jessica‌,

Today, i got further mails from 2-ret-aktion2 , Kundenbetreuung team (M. Woitowitz) today saying that i have to submit the Abmeldebestaetigung from Burgerbuero and it is mandatory to cancel the contract, even when i explained that it will be given only 1 week before my return, i was told that they cannot do the Sonderkuendigung without that.

I have kept you also in CC for the emails.

I would request you to look at this matter and help me out soon, as i wanted to cancel the contract by end of April 2017 itself and cannot wait till i complete the abmeldung process, as it may lead to delay in further process and i may leave the country after that and my bank account will also be closed here.

So i do not want to keep anything pending here. Please look into the matter and help me out soon.

Thanks once again,

MfG,
Madhusudhan

Giga87
Neuling
6 Antworten
vor 7 Jahren
16 December 2016

Dear @o2_Jessica‌,

There has been almost two months and I still was not contacted by your colleagues in private message. Besides November, I already have received invoices for December and January 2017 (my contract is terminated as at 31 October 2016). Please, this is urgent now, I need to get rid of this unrelevant invoices, please connect me with someone who can help.

Thank you,

Georgi

Hello Jessica,

May I request you to provide feedback on my contract termination status? I have not received the confirmation of my contract cancellation via post.

Its been more than 2 months since I have been chasing to close this matter therefore anything you could help to expedite the process to cancel my contract will be highly appreciated

thanks

Sourabh

Hi O2 Support Team,

Greetings

I left Germany on December 6th. I have completed the Abmeldung process and I have obtained the Abmeldebestätigung. I also have the document from my new employer abroad.

I need to terminate my contract with O2 as soon as possible.

Can I email you the documents? Please. I tried making a FAX to you but the fax is not working. The fax number keeps going busy at +49 1805 571 766

Kind regards,

Zeeshan

Benutzerebene 1

@o2_Jessica‌,

Sorry to disturb you during the Christmas season, we kindly request you to spare time and check our queries and help us.

As mentioned by others too i also did not get any post from Sonderkündigung team on my contract cancellation, rather got emails which were more confusing than solving the issue.

we request and appreciate if you could support in solving the issue soon.

Thanks,

"Ich wünsche dir und deiner Familie ein frohes Weihnachtsfest & guten Rutsch ins neues Jahr!!"

Madhu

Benutzerebene 7

Hello everyone,

had some other tasks during the last days.

Will take some time to check everything, and reread what everyones concern.

Will answer everyone in a separate answer here in the thread.

Best wishes,

Jessi ☺️

Benutzerebene 7

Hello madhusudhan2308,

I just checked the e-mails and your contact to the Sonderkündigung- department.

For our understanding it was okay, and we thought it would be enough to send a proof of your landlord that you leave the country.

But when the Sonderkündigung-department says that they need that deregistration form of your residence in Germany, and they will not accept any other confirmation, than we can not do anything else.

As soon as you have that deregistration paper before you leave, send it via Fax, contact us here, and we will immediately contact the department again that they care for it.

Just keep calm. Everything's okay. And we always get everything to work out. ☺️

No need to panic! ☺️

For now on I wish you a lovely Christmas time!

Best wishes to you,

Jessica

Benutzerebene 7

Hello @sourabhgautham‌,

I'm sorry for my late response.

I'm only working half-time while studying, and when I work I also sometimes have also other tasks to do.

I will check for your message and answer you there! ☺️

Kind regards,

Jessica ☺️

Hi Jessica,

I sent a FAX to you. Have you recieved my FAX? sent at +49 1805 571 766 on December 20, 2016?

I left Germany on December 6th. I have obtained the Abmeldebestätigung. I also have the document from my new employer abroad. I need to terminate my contract with O2 as soon as possible for number 0176808330xx.

Kind regards,

Mohammad Zeeshan

Benutzerebene 2

horsti
Neuling
15 Antworten
vor 7 Jahren
21 December 2016

Wieso erhalte ich von diesem thread hier Email Benachrichtigungen? Ich habe hier bis auf diesen Beitrag nichts geschrieben?!

Wie stell ich das aus? Will aber das Generelle Benachrichtigen beibehalten und nur diesen Beitrag hier blockieren.....

VG

Benutzerebene 7

Hi Giga87,

I informed my colleague! ☺️

Kind regards,

Jessica

Benutzerebene 7

Hello zeecitizen,

I can see all the documents that you sent to the company.

It is in process now.

Kind regards,

Jessica ☺️

Benutzerebene 7

Hi horsti,

hast du zufällig den englischen Bereich irgendwo auf folgen gesetzt oder so?

Du kannst sonst einfach im Thread selber oben rechts eben diesem nicht mehr folgen, oder aber in Deinem Profil (in den Einstellungen) einfach die E-Mail Benachrichtigungen deaktivieren.

Liebe Grüße,

Jessica

P.S.: alle weiteren Anliegen bitte nicht hier im englischen Bereich posten. Dieser ist nur für die englischen Kunden eingerichtet. Danke! ☺️

Benutzerebene 1

Dear Jessica, Thank you for your response. Now I see the only possibility of providing the proof of Abmeldebestätigung from Germany to cancel my contract I need to wait till last weeks of my stay as I have an appointment that time itself. However I do not have the possibility to send it through fax. Is there any possibility to send it through mail to the same mail n confirm you here.I can send by post too but that may take time to reach them?

I can try for fax too but can't confirm. Please provide their fax number to me as well.

I know I sound worried as I didn't want to take any last minute issue.Anyway thanks for your support and wishes.

Madhu

Seite 5 / 8

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