Support in English? | Contract termination due to leaving Germany

Hello Jessica,

Thanks a lot for your kind response. I have got the document now and will fill it out and send to the company.

thanks

Sourabh

Dear Jessica, Thank you for your response and please do not misunderstand with my query. As i did not get any response from O2 on the required documents for my post, I wanted an update. I can understand that you need time and more people to answer.

Anyway I will complete the required form and also attach the files in the coming days and send it again and keep you informed.

Thank you again

Regards,

Madhusudhan

Dear @o2_Jessica‌ @o2_Support‌

Is there a similar form for cancellation of the DSL account when you move abroad?

I am leaving Germany but I still have one more year left of contract. As far as I understood the reason to move abroad is enough to opt out of the DSL contract too and pay only 3 months. Am I right?

Would my work contract in the new contract be enough? Cause I do not have a new address yet...

I would appreciate if you could please confirm me also the address where to send it.

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Is this one?

Best,

Rui

Dear Jessica,

As reques

Hello @madhusudhan2308‌,

okay, perfect.

The "Sonderkündigung"-department will hopefully take care of your cancellation.

Just contact me next week and I will check if everything has reached the company and so on ☺️

Have a lovely Sunday!

best wishes,

Jessi ☺️

Hello Jessica,

Can you also assist me?  I am also moving back to my home country and would like to cancel my DSL & Festnetz.

Could you send me the correct forms and addresses for me to send the documents to? 

I have the added problem that I cannot access my account online to confirm my customer number and the password reset does not work.

Can you provide me with the email and/or phone number for the customer service that can grant me access to my DSL&Festnetz online portal?

I saw a link for my mobile phones where I can cancel online and then confirm by calling.  Can you confirm that I do not need to send a written cancellation notice for the mobile phone contracts?

Thank you!

Neil

Hi Jessica,

Maybe you can help me.

I've had a contract with O2 Germany for years. I actually left Germany 4 or 5 years ago and couldn't cancel my contract at the time, I'm still being charged. I've already sent the letter to cancel it (without the Abmeldung, cause to be honest, I don't know where it is after all these years), but I have bills and a contract in a different country (Ireland).

I don't know my O2 password and I can't recover cause my SIM card is not working anymore. Can you please help me? I will be moving to Australia in the following months and I want to fix this ASAP`.

Thanks!

Dear @o2_Jessica,

I have a very similar situation. I hope you have time to answer.

I will be leaving Germany from early February 2017 and would like to keep my contract running by the time I leave. I did the online "kündigung vormerkung" and did the steps to call but I wanted to explain that I don't want to cancel it now but rather give a heads up 3 months before as per the usual german system.

I received a text this morning confirming that O2 got the notice but I am worried they will cancel earlier than I wanted. Could you please help me out?

Would very much appreciate it.

P.S. I would need to prepare the same thing for my wife who will be leaving with me at the same time.

Hello @npg108,

as you may have read I only work on mobile contract issues.

DSL is not my field.

But for your concern about the cancellation I have already writtensomething some answers before. Klick here: https://

It's also the right one for you according to cancelling the DSL contract.

And here is the number you can call:

0800 1441111




You've also written this:

I saw a link for my mobile phones where I can cancel online and then confirm by calling.  Can you confirm that I do not need to send a written cancellation notice for the mobile phone contracts?

You can do so, yes. But if you want an extraordinary dismissal because of moving abroad this is the wrong way. The collgues in this department only confirm normal cancellations until the normal deadline. Nothing else.

So, if you want to cancel earlier because of moving abroad you need to send in the document which you find attached here: https://  with all the documents asked for.

Hi @Nerea,

as I see your cancellation because of moving abroad was succesfully confirmed and your number with the 37 at the end got deactivated yesterday (at the 1st of November). ☺️

Hi @AnandJ‌,

well, when you have moved abroad, you also have to fill out the needed forms and send in the needed documents.

There is no priority notice about a cancellation or anything in your data. So I can't do anything here.

The only thing that you can do is send the form and documents to the company (also you can find the needed form here: https:// ).

You can send it via post (address is mentioned in the letter) or via fax: 01805 – 571 766

And afterwards we'll see what we can do. By now I can't do anything.

Hi @asinoy,

what you did is- you cancelled your contract to the normal runtime end. That is what this department does. They do not care for extraordinary dismissals.

So, your deactivation is set for the 21.06.2018, because you extended your contract some time ago for 24 months more. What you have to do is also fill out the cancellation form because of moving abroad (find it here as well: https:// ). That is what you have to do for your own and the contract of your wife. Send it to the company and they will confirm it. Or if not you can write me here again (if you haven't heard something again of the company before you leave, so not next week, but before you leave).

If you have any other questions do not hesitate to contact me here. ☺️

Hi @madhusudhan2308‌,

I will check everything for you now and answer you afterwards. ☺️

Kind regards,

Jessica

Thanks for the reply @o2_Jessica‌,

I really appreciate the clarification. Please confirm if the document, "English. Cancellation.pdf", is the document you were referring to.

Another thing is that we usually can't get the abmeldebestätigung from the bürgeramt until a week or two before we officially move, right? What we do have is the official letter from leaving our apartment, the letter of my work resignation, a contract of my wife stating that she has work till end of January.

And we are planning to move into my family's place back in Canada, which means that I could prepare a letter signed by them that they will confirm our arrival. Is that enough too? In addition, I could ask my future employer to make a note confirming my arrival.

Also please confirm that I don't have to pay of the remaining time after upcoming February until 2018 when I follow these instructions, as this was the point of why I wanted to get in touch early.

Thank you again for your support. Looking forward to your reply.

Best regards,

Al

Hi @o2Jessica, @o2_Support‌, Other current, Ex-o2 users,

Can I please request your help for the same reason like others here, that I will be leaving Germany in December and I have o2 contract until next year May 2016.

To terminate the O2 contract, I see the two documents to be submitted -

- a deregistration certificate of your present place of residence

- a notification of your new, foreign domicile alternatively a confirmation of your employer or landlord

At Rathaus, I have being told like, I can de-register only one week before I leave the residence or leave the country. Do you have any options here or is it possible that I can de-register now for leaving in December end and send O2 this information?

Please help, any pointers here.

Thanks & Kind Regards,

Madhan

Hello Jessica,

I moved out of Germany on Oct 30 and sent the letter to O2 on Oct 29 as per the procedure but I may have done a mistake and wanted to clarify the same with you.

The documents required for proof are as follows :

1.   Abmeldung from KVR [Sent it]

2.   A confirmation from the employer or landlord [ Should the employer or landlord be from my home country now

      and not Germany. In a hurry, I sent a confirmation from my employer in Germany that my contract is terminated

      and also from my landlord that I am leaving Germany.]

Please let me know if what I did is still OK or Should I redo the process with the right document from my employer or landlord in the home country and then post them to O2 along with the same copy via mail to o2 support.

Thanks,

Nishanth