Hello @komalsoni ,

welcome to the o2 Community .

Generally if you have questions concerning an order then getting in contact with the hotline or chat isn’t a bad idea and if things aren’t incredibly time sensitive then you can of course also always come here. I just checked and from what I can see everything seems to be in order with your move. The port at the new address for the connection has been reserved and unless anything changes then things are looking good that at the end of the month your internet will be up and running at your new address.

Kind regards, Sven

Hello @o2_Sven ,

Thanks. We did contact the hotline and we were told that the connection should be up and running on the 30th June. But nothing happened. Neither the technician came  on the said time on phone (We also did not receive any intimation that a visit has been arranged) nor the dsl light is active. 

After talking again with the hotline they have arranged again for the technician visit on 17th but we again have no intimation/confirmation by email or SMS besides the phone call.

Could you please confirm that a visit has indeed been arranged again and if we should expect a confirmation of the visit by sms/email?

We also have no clue if we would need new data for configuring the internet and when we should expect that to come.

Unfortunately our work is suffering because of no internet.

Thanks and regards,

Komal.

Hello @komalsoni,

I am sorry that the activation of the DSL connection at the new address is apparently delayed. The reason for this is that there are currently no free lines at the new address. We'll keep in touch and let you know how it goes as soon as possible.

As an alternative, you can order our free test card for the waiting time. It offers unlimited mobile data volume for one month. You can use it to set up a mobile WiFi hotspot on a cell phone, for example.

Please let us know if you have any further questions.

Best regards

Giulia