Hello,

I bought an O2 Homespot connection in Berlin in March 2022 and I moved to Munich in July. Ever since I have had problems with the Internet speed. I contacted the customer service and on 2 occassions they told me that they have opened a ticket. But there has been no update on it whatsoever. It has been months with this terrible internet connection. It is affecting my work meetings. Sometimes I cant even use two devices simultaneously. I would like to exercise my special right of cancellation. How do I initiate this process? 

Thanks.