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Slow internet with O2 DSL (100Mbps plan)

P
Rang
  • pyg
  • Neuling
  • 4 Antworten

Hello,

I currently have O2 My Home L 100Mbps plan for DSL internet. However, I’m only getting at most ~35 Mbps speed. Could you please help?

 

My router is configured as below -

 

10 Antworten

o2_Maria

Hello @pyg ,

welcome to the community.

Have you ever restarted your router?
Have you had these restrictions since the beginning, or only since a few days?
Have you already submitted a problem report via the hotline?

Best regards, Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
P
Rang

Hello @o2_Maria ,

Yes, I’ve restarted the router multiple times already.

The restrictions are there since the beginning. I have not submitted a problem report via the hotline.

Regards,

Pratik

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@pyg You must raise a technical ticket. If the line length correct you must have Down about 90 Mbit and Upload 30 Mbit. But I think the line parameters are not correct because of the technical problems.

One question: Did you use the original grey dsl cable from the Fritzbox to connect to the TAE connector box? I think you have only one TAE connector box in your apartment? Correct?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
P
Rang

Hi @Joe Doe, thank you for your message. 

Yes, I am using the original grey DSL cable from the fritzbox & I have only one TAE connector box in my apartment.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@pyg A technician (Telekom) must check your VDSL Port or line to the APL from the house.

Is this your own Fritzbox 7490 or a rented o2 Fritzbox 7490.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
P
Rang

Hi @Joe Doe, thank you for the information. I'll call the hotline tomorrow to report the problem. 

It is my own Fritzbox 7490. I have also tried with different routers but the speed was the same.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@pyg Please let us updated. 
You can always ask questions here if there are problems with the ticket creation.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Maria

Hello @pyg ,

great that you have already received help from Joe Doe here. 
I see that you have already reached the hotline colleagues and a ticket has been recorded. 
Please wait here for the processing by the colleagues.

Best regards, 
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
P
Rang

Hello everyone,

A quick update on this issue. I had an appointment with Telekom technician yesterday. However, instead of coming to my place, he just checked the DSL point outside the building & concluded that it’s not possible to get better speeds than what I am getting now.

 

He suggested that I should terminate the contract with O2 on the grounds of Sondernkuendigungsrecht and switch to other provider :(

o2_Giulia

Hello @pyg,

I am sorry, how annoying that the problem still hasn't been resolved.

I have informed our technical support staff and hope that they can soon find a good solution for you.

Best regards

Giulia

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