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Hello,

I'm hoping to find some help here because I don't speak German enough to call directly the O2 support.

Recently I got the activation of my O2 connection. Everything look fine, I received the confirmation from O2 that my connection is correctly activated and my router doesn't show me any specific error.

Now my problem is more about the internet speed. I'm paying for a 250Mbit/s though cable.

Currently I have only 1 or 2Mbit/s maximum sometimes less.

I wondering if I missed any particular step after the activation of my connection? I restarted the router but it's still the same.

Internet is so slow I can't work from home or even watch a video on YouTube…

Thanks by advance if anyone have some hints on what I can do!

Best regards.

Edit o2_Antje: Moved from DSL to English Community / 23.10.2023

Hello @AlexN12  

welcome to our community and thank you for your message. Please forgive us for not getting back to you until now, unfortunately we overlooked your message. 
According to our data, you have already spoken with our colleagues on the hotline and a fault report was recorded and a technician will come to your home next week, is that correct? 

Perhaps you can give us a brief update here.

Kind regards Matze 

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