Hi @Mwafrika,

ich heiße dich herzlich in unserer Community und als neuer o2 DSL-Kunde willkommen

Ist dein Anschluss denn schon aktiv und hast du deine Festnetznummer für Mein o2 registriert?

Liebe Grüße
Larissa

Edit: I should answer in english Im sorry

Hi @Mwafrika ika,

I would like to welcome you to our community and as a new o2 DSL customer

Is your connection already active and have you registered your landline number for My o2?

Best regards
Larissa

Hello @o2_Larissa,

no worries, there are sufficient machine translation tools in this space . Thank you for the welcome note & sorry, I did not see this responce in good time. 

1. I am not a DSL customer but Cable.I guess that is just leading to massive problems even when I call the support center.
2. My Cable connection has been active since the 2nd of September 2021. 
3. Yes, my Landline (festnetz) is registered. Apparently, it is what I need to use to log in to my portal and or identify myself to the call center.

Hi @Mwafrika, 

thanks for your reply. 

First of all, I would like to ask you to register your landline-number at “Mein o2”. This video explains how to manage that: Registration as DSL-customer

You can just switch on the English subtitles in order to understand the instructions. 

Afterwards, you have the possibility to get the SIP-data at “Mein o2” under the point “Mac-Adresse”. 

Here you see how to install a cable-router: o2 my Home - Kabelrouter selber anschließen (how to install a cable router)

I hope these instructions are of help to you. 

Loving greetings,

Tobias

Hello @o2_Tobias @o2_Larissa 
 

Thank you for the problem was not that I could not set up my internet or set up my phonr, the problem was, under “Tarife & Optionen”, it was grayed out, so I could not access my MAC address and SIP account information. Apparently, a spliter that arrived today was the whole reason my account has not been fully active. However. thank you very much all together.

Best regards,

Mwafrika

@Mwafrika 

Thank you for your message, we are very happy that everything is working now.

Best Regards Matze 

Hi,
Now that I can NOT ask a question directly in the cummunity, but either “Asnswer” to my previous questions or other people’s Topics (weather they are related to my question or NOT), are my Internet speeds normal?
The last one week, I have been having 50 Mbps and a max of 70 Mbps (on a good day). My contract is 100 Mbps. A technitian from Vodafone was here and says the network is okay.
Today 8th November, I have had a maximum of 3.6 Mbps since 10:00 am. It is now 16:40 Hrs. 

Hi @Mwafrika 

No, i am sorry, that looks like a technical defect.
In this case, it is best to contact the hotline,
so that the colleagues from tec department there will create a trouble ticket with you
Have you done that already?

Best regards

Matze 

Hi @o2_Matze,

I have already contacted them, I have a ticket number already. The thing is, lat time I did report, few days later the speeds got to 50 Mbps and occassinally 70 Mbps (on LAN). A technichian came over and said that the “signals and cabling” is correct! 
So the question is, is O2 doing some data Throttling on me?

Hi @Mwafrika ,

not according to your tariff, no. The ticket will hopefully shed some light on the reason for such low speeds.

Have you been contacted already and does the error still persist?

Best regards,
Kurt

Hi @o2_Kurt ,

Yes, I have contacted support. A technician came, the readings where in the “grüner Bereich”. An hour later, no one in the neighbohood with cable had internet. This is surely frustrating!

@Mwafrika  

We will then continue in your newest thread, so that it doesn't get too confusing with two discussions 

Best Regards Matze