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Hi! I have cable internet (Tarif Home L) and my connection so unstable that it’s almost unusable for online gaming as I get massive lags and jitters. 

I ran multiple tests with WinMTR and PingPlotter and it seams that there’s packet loss on Telefonica’s Servers. See screenshots below (I covered part of ip addresses).

I don’t have this problem when I use VPN service and my connection goes with different route. Also my upload speed is unstable too and can be pretty slow.

 

I contacted support team and they created issue, but I can’t get any updates on it.

Can something be done about that? May be some kind of Route Adjustment?

 

 

 

and there’s PingPlotter screenshot

 

And here’s ping trace, where’s 13% packet lost and max timing is 207 ms.

 

 

Hello ​@suhoyserge,

and welcome to the community. Nice of you to get in touch 😊. 
Not so nice that your post slipped through, I apologise for that. 
It's understandable that you're annoyed by unstable connections. 
Thank you for all the testing you've done, it gives us a good impression. However, the best way to get this sorted out is via our tech department.

If the problem persists today, you can submit a ticket to our hotline. The hotline colleagues may then carry out a few tests with you, which unfortunately I cannot do here. 

kind regards, 
Marie

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