@Leo_chile If you want to speak with someone in English try the English speaking hotline.

You have an 16 Mbit ADSL connection?

Thanks for your answer, and about your question, yes I have this 16mbps connection

Hi @Leo_chile 

welcome back. 

Unfortunately we are unable to repair your connections right here but we can arrange a change of technology if you want us to. Maybe it helps to reduce the interruptions. Shall we proceed?

Thanks to @Joe Doe for assistance.
Greetings

Thanks @o2_Manga  for the answer about my issues, so, if you have the chance to do the change of the technology as soon as possible I will appreciate so much, right now with my whole family dealing daily with their activities and with my home office is very important that the connection will works estable. Do you have my mobile number in my customer profile, so, please feel free to contact me on my mobile.

Have a nice day.

Edit o2_Kathi 25.10.24 Full quote removed

Hello @o2_Manga and @Joe Doe, any news about my case? I’m really concern about the service specially right now with the current pandemic situation there is a big chance that everybody will be in the house using internet at the same time.

Thanks in advance.

Edit o2_Kathi 25.10.24 Full quote removed

Hi @Leo_chile ,
unfortunately, there is nothing more than ADSL available in your area, so unfortunately a technology change is not possible. PS: We do not offer callbacks via our social media channels.
However, I have had a look at your connection, in the last 7 days I only see a disconnection. Did you witness more disconnections? If yes, do you use the connection via WLAN?
Kind regards
Larissa

Hello @o2_Larissa, is really frustrating the differences between one answer from one o2 agent and to another, your answer is in 180° degrees different than the another, your colleague checks that the connection is unstable and the consumption of my mobile data package it says a different history (in the last 2 weeks I used more than 50gb). FYI, I have cabling between o2 “router” and my computer and also with TV set. In my computer I note the drops because my VPN it is claim when the timeout is more than 30 seconds, the wireless range for the “router” is not enough for the house in that I live. Finally as you said, as there is no chance from O2 stand point to solve my issue I would like to request to you the immediate termination of this contract, I prefer to use my mobile phone as a hot sport instead of to continue get the stress for the ridiculous quality of service that I received for this “internet” connection. Please let me know how can we proceed to do the immediate disconnection from the O2 DSL service.

Regarding to the callbacks thing, I made a call to the English customer service line but I have a conversation with a German speaking guy, check this.

Best Regards.

Leonardo.

Edit o2_Kathi 25.10.24 Full quote removed

Hi @Leo_chile, 

I regret that you are not happy with your DSL-technology ADSL and therefore like to cancel your contract. 

As @o2_Larissa already found out, we do not have another alternative to offer you. You can check this also here: internet availability 

Here in our English Community, we do not give any decision concerning an early cancellation of your DSL-contract. Please contact us here: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

or by fax: 01805 571 766 

Loving greetings,

Tobias

Thanks for your answer @o2_Tobias , but please understand me, I hired and I payed a service that I don’t receive, how do you feel if you buy or hire one thing and after some days is not the thing that the vendor promise to you?. I really appreciate if you could explain to me how it is the process to request an early quitting from the internet contract. FYI, we don’t have internet in the house from 3AM today 24.11.2021, I restarted the toy-“router” and nothing happens, all of us we are using in the house our mobile data.

Hello @Reds31,

I have separated your post and put it into a new topic. You can find your post here: 

I will answer you there. 

Best regards,

Michi