Hello O2 friends. Since 2 to 3 weeks I noted outage in the internet connection several times a day, sometimes the outage is taking some seconds, but enough to disconnect from my VPN and to shut down the connection against to the servers in the office. But yesterday (06.09.2021) I experienced a large outage that takes more than an hour and since last night the internet quality is really bad (4,8Mbps) as you could see in the screenshot take it today, 07.09.2021, at 08:27hrs:

I connect my computer to the router using a ethernet cable in order to avoid the unnecessary handshake to the bad wireless router that I have. It’s real that I have contracted 16Mbps less than 20% of the handshake in the old fashion DSL connection, this means that I have the chance to get a maximum of 12.8Mbps, but never I get more than 10Mbps, that’s why I use my mobile (from another provider) to get a little bit decent internet connection.

I know that I live just in the middle of nowhere, but I pay a lot of money (comparable with other countries even in Europe) for a internet connection of the century XV.

So, I expect that somebody from O2 could open a ticket or something like that, because in the call center I can’t express correctly (with my basic German) that’s happening.

I’ll appreciate so much any help in this matter.

Thanks in advance.

Leonardo.

Edit by o2_Katja: Moved to our English Community