Last update for this case: Finally, after 1:15 waiting in the phone somebody attends to me my call and when I said “I need a technician to check the cables here”, from one moment to another unexpectedly other person in German start to speak with me. I don’t know if the guy understand me but now I’m waiting in the line for the last 10 minutes, the counter on my phone says 1:26:33 when I write this message and I don’t have any help...O2 guys...what do you expect that I will do? for the rest of the community “all ISP here in Germany are so bad as O2?” 

Hi @Leo_chile 

did you already use the DSL Hilfe App or My Service Suite to check the line by yourself?

If you follow the steps mentioned there you will get a preorder ticket for a technician and the direct line to the DSL technical department to fix an appointment. 

Unfortunately we are unable to assist you in this matter because of the missing access to technical tools.

Greetings

it is so sad @o2_Manga , the hotline for English spoken users doesn’t help and it’s really hard to talk with the guy in the hotline to request a service. I’m still having issues, less than the previous days, but is really ridiculous the quality of service, I guess that even in north korea they have a better quality of service.

Hi @Leo_chile,

I am sorry for the circumstances. I am sure, that our colleagues at the englisch hotline will do their best to find a solution and to help you.

As o2_Manga said, we are not able to confirm an appointment with a technician. I would ask you to contact our hotline again, so that they can take a look on your DSL-connection. Maybe there is a friend or neighbor of you who can help you with the call as a translator?

Greetings
Juliane