Second activate date didn't work

Hello,

As a followup to this ticket 

 the technician came yesterday but I still don’t have internet, meanwhile the Mein O2 portal says it is active.

The router “internet” light flashes red, “dsl” light is blue. What is the issue in this case?

I would like to mention some of my feedbacks that I found in this experience:

• The order date was almost 2 months ago, and I still don’t have Internet, I don’t know if there are some customers who can wait all this period.
• The Telecom technicians came twice to my home, they said it will work but it didn’t, this means either they don’t want to fix the issue because they want a switch of contract or they are not competents.
• When a technician appointment take 2 weeks, I assume when they come they really solve the issue, instead they come for 10 minutes and they go without solving nothing.
• The tickets I sent are not answered till now (24 hours)

I hope you take my feedback seriously for future improvements.