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Hello,

 

As a followup to this ticket 

 the technician came yesterday but I still don’t have internet, meanwhile the Mein O2 portal says it is active.

The router “internet” light flashes red, “dsl” light is blue. What is the issue in this case?

 

I would like to mention some of my feedbacks that I found in this experience:

  • The order date was almost 2 months ago, and I still don’t have Internet, I don’t know if there are some customers who can wait all this period.
  • The Telecom technicians came twice to my home, they said it will work but it didn’t, this means either they don’t want to fix the issue because they want a switch of contract or they are not competents.
  • When a technician appointment take 2 weeks, I assume when they come they really solve the issue, instead they come for 10 minutes and they go without solving nothing.
  • The tickets I sent are not answered till now (24 hours)

I hope you take my feedback seriously for future improvements.

Hi @mgharbik ,

 

thanks a lot for your feedback!

Your mentioned experiences will also show up in the always ongoing analysis, meaning: we are also tracking and testing our processes to keep track of those things, in order to identify the steps necessary to improve.

Im sorry to hear that it took longer than expected and that you had to wait so long!
The LEDs are trying to say:

  • Internet flashing red: Access data incorrect (wrong PIN, etc.)
  • DSL steady blue: DSL Line connected

Have you been able to set up your internet connection with a reset of the box, or does the connection still not work as intended?

Best regards,
Kurt

Hello @o2_Kurt, after reseting the router, it worked.

thank you

Hello @mgharbik ,

thanks for the answer, maybe keep things to one topic next time, but it’s good that your contract is up and running now.

 

Kind regards, Sven

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