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Router returned but still charged

  • December 1, 2023
  • 4 Antworten
  • 94 Aufrufe
S
Besucher:in

Hello,

I followed the process to return the rented router and the return was apparently successful in the portal, but I still got charged this month (Invoice date: 11/30/2023) for the device not being returned.

Has this happened to anyone else?

I have the report from the return portal and the DHL tracking to show it was returned.

How can I get the money back?

Thanks,

Seb
 

Router return portal:

October 4, 2023 Return processing completed
October 4, 2023 Return has been received and is being processed

 

Invoice 
compensation for non-returned rental devices - November 6th, 2023

4 Antworten

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • December 5, 2023

Hello @seb.tapas,
when we receive the goods, it takes a few more days until everything is processed. After that you should receive a confirmation. When did you send the router back?
Kind regards, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
S
Besucher:in
  • seb.tapas
  • Autor
  • Besucher:in
  • December 8, 2023

Hello,

Goods were returned on October 4, 2023. This is why I was surprised to see a charge at the end of November.

Any ideas?

o2_Matze
  • o2_MatzeModerator
  • Moderator
  • December 18, 2023

Hi @seb.tapas 

I apologize for the late response. I am sure that we will find a solution. To exchange further data I will write to you via our @o2_Support user via private message. 
Kind Regards Matze 

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
o2_Matze
  • o2_MatzeModerator
  • Moderator
  • January 3, 2024

Hi @seb.tapas

Happy new year and thank your for the private message you sent us to our o2_Support User. 

We will forward the info to our colleagues from logistics, as soon as there is an update we will get back to you

here.

Kind regards

Matze 

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
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